Refuse

Questions


Can I have an Assisted Collection form?

Please Note: This service is only for an elderly / disabled resident who has difficulty in putting out their refuse / recycling.

Please contact us (including your name and address) recycling@castlepoint.gov.uk, or telephone us on 01268 882200 so that we can send the form to you.

Alternatively you can visit the Street Scene Section at the Council Offices, Kiln Road, Benfleet, SS7 1TF to collect one.


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When will my bulky waste be collected?

Your bulky waste will normally be collected within two weeks from us processing your request.

If your waste has not been collected after this period please e-mail us (including your name and telephone number) bulkywaste@castlepoint.gov.uk, or telephone us on 01268 882200 so that we can investigate.


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Can you collect rubbish, large items, settees, chairs, fridges etc from my home (e.g. bulky waste)?

We provide a bulky waste service of household items of waste e.g. tables, chairs, beds etc. 

Please see the link below for more information:

Learn more... Bulk Waste collections


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If I buy a wheelie bin will the refuse collectors empty it?

No - because we maintain a black bag collection service. We have no plans to provide a wheeled bin collection service at present. 

We do supply different bags / containers for various recyclable waste items so that you can recycle.

If you choose to store your black bags in a bin it must be removed from the bin before collection by our Refuse Collection Service.

Please ensure that your refuse if out for 7.00 am on your day of collection.


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Why don't you provide a wheelie bin service?

Because we are committed to recycling.  Research has shown that wheelie bins actually increase waste and reduce recycling.

We maintain a black bag collection service and have no plans at this point in time to adopt wheelie bins.

We do however, supply different bags / containers for various waste items so that you can recycle.


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Where can I purchase black refuse sacks?

They can be purchased from any supermarket, market or shop.


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I have not received my black/pink/green waste sacks

Each property receives one free roll of 26 black sacks, two rolls of 39 pink sacks and one free roll of 20 green waste sacks per year.

This delivery takes place in March. If you have not received your delivery by beginning of April please call 01268 882200. 

All free black/green waste rolls must be claimed by end April.  After this time all rolls must be purchased.


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Can you collect my missed Refuse?

Yes - We ask that your refuse is out for collection by 7.00 am. View the  waste calendar for collection dates.

recycling & refuse calendar

If you have complied with the above please contact us by telephone on 01268 882200.


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