Home > FAQs > Sundry Debts

Sundry Debts

Questions

I believe the invoice is wrong. What should I do?

If you think the invoice you have received is incorrect you should contact the department that raised the charge.  Their number is shown on your invoice.

You should inform the Council of your dispute without delay.


Back to Questions

How can I pay?

You can make payments in the following ways:

By Credit or Debit card.

  • Telephone 01268 882243 Monday to Thursday 9.00 a.m. - 4.45 p.m. Friday 9.00 a.m. - 4.15 p.m.

The Council will be introducing Credit Card Charges for all payments except Parking Fines from the 1st April 2011. A charge of 1.7% will be added to payments made by Credit Card. Payments by Debit Card are not affected by these changes.

By Post 

  • By sending a cheque or postal order with invoice to: (Castle Point Borough Council, Dept CT, PO Box 15. Benfleet, Essex  SS7 1AY.)

By Standing Order

  • Telephone 01268 882243 to receive a standing order form for your bank.

When making payment always quote the CRS reference number from invoice.

If you want to pay your invoice by instalments (Telephone 01268 882243 to discuss this.)

Post-dated cheques will not be accepted.

Please do not send cash through the post.

    


Back to Questions

What happens if I don't or can't pay the invoice?

Recovery action will be taken in respect of unpaid invoices. If you think you may have difficulty paying your invoice please contact us by e-mail to sundry debtors@castlepoint.gov.uk or telephoning us on 01268 882243, we may be able to agree a suitable payment plan.    
Back to Questions

What is a sundry debt?

Sundry Debts are often referred to as miscellaneous invoices and may be issued for a number of reasons, and in respect of a wide and varying range of services.

If you have received an invoice it may relate to a service you have requested of the Council. The Council is required to make a charge for the service provided and does this currently in the main by the issue of an invoice. Some examples of services that you might request and for which a charge would then be raised are:

  • Hire of Leisure facilities, e.g Halls or football pitches
  • Pest control/treatment

Alternatively you may receive an invoice to recover money/benefits you were not entitled to, or as the result of a legislative requirement or contractual agreement. Some examples for which an invoice might be raised are:

  • Overpaid housing benefit
  • Business Refuse collection and bin hire
  • Overpaid grant awards
  • Commercial rent payments
  • Abandoned vehicles
  • Planning inspection charges
  • Leases and Licenses

Invoices are payable on receipt, unless stated otherwise.


Back to Questions