Reduced Services

Accessing Council Services:  

  • You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
  • The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
  • You can find information and advice on COVID-19 and our 24/7 online services on our  Coronavirus information page

Aims, Objectives and Priorities


We want to better promote the facilities we maintain and to improve and maximise any positive impacts on the environmental quality of the Borough by encouraging a reduction in waste production and increased participation in our recycling and composting services. We will continue to promote our new chargeable garden waste wheeled bin scheme and undertake a campaign to promote our parks and open spaces to encourage a more diverse usage of these areas and to increase satisfaction. We will also work closely with the community to help enable community projects to improve our Environment and to enable the further development of parks, beaches and foreshore, open spaces, playgrounds and community facilities. We will work closely with the community to reduce litter and to help alleviate flooding concerns and to prevent dykes being blocked. We will also liaise with Essex County Council to help improve our highways and footpaths.

Housing & Regeneration

We aim to transform our community to ensure we provide a sustainable future for all who live, work and play in the Borough.  We will do this by setting the right planning framework in place, in consultation with our community, which allows for a sustainable future and the regeneration of town centres.  We will work with the private and public sectors to improve the supply of good quality housing and we will maximise the use of our assets and work with partners to further develop affordable housing to help meet the needs in the borough.  We will work with our partners to deliver a strategic and local planning framework that provides for the needs of our community now and in the future.

Health & Community Safety

We will seek to secure the wellbeing of our community and will work closely with our partners to achieve outcomes that have an impact on people’s lives.  We will work closely with residents, local businesses and our partners to reduce crime and anti-social behaviour.  We will work to improve the wellbeing and health of our community by improving our leisure and recreational offer and by working with our partners to promote healthy living.  We will engage more closely with our community and develop services in partnership with other public sector organisations to improve the quality of people’s lives and assist with dealing with the needs of an ageing population as well as provide for needs of younger people through sport, recreation and play facilities.  We will work closely with the voluntary sector to provide essential services for those facing difficulties in this challenging economic climate through debt advice and support.

A Commercial & Democratically Accountable Council

We will continue to review services and explore working practices to maximise efficiency and we will seek to provide services in the most cost effective way, working with partners in the private, public and with the wider community to secure the best value for money service provision.  We will work with our communities to provide greater accountability on the services we provide.