Accessing Council Services:
You can now access services, get advice and support, and transact with us in the following ways:
- By accessing our wide range of 24/7 online services
- By emailing directly to the relevant service
- By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri).
- By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.
Bailiff/Enforcement Office FAQ's
- I haven't paid the Enforcement Agent what happens next?
- What if I enter into a Controlled Goods Agreement with the Enforcement Agent and then don't pay?
- What if I don't answer the door to the Enforcement Agent?
- Will I pay extra costs for the Enforcement Agent coming round?
- If the Enforcement Agent comes round do I have to let them in?
- How to appeal against the Council Tax
As the Council legally owns the goods listed on the Controlled Goods Agreement, they are able to remove them from your property and place them in an Auction. They are able to use a locksmith to gain access to your property. If a car is removed, they will hire a low loader. All such actions will become chargeable to you and will increase the amount that you owe.
The Enforcement Agent can take control of your goods outside the home such as a car. They have to take to ensure that the vehicle is yours and is not subject to a Hire Purchase Agreement
Alternatively they will return the Liability Order to the Council marked 'Nulla Bona' - no goods or unable to view goods. The next stage would be the Council's application for your committal to Prison.
When the Liability Order is passed to the Enforcement Agent you will be charged a compliance fee of £75.00 and efforts will be made to contact you with a view to entering into a payment arrangement. If this proves unsuccesful and the Enforcement Agent visits your property you will be charged a fee of £235.00 (minimum). The Enforcement Agent will be looking for full payment or to enter into a Controlled Goods Arrangement (this is where goods are listed as security agaist the debt)
It is an offence to obstruct an Enforcement Agent while they are executing their duty. Enforcement Agents will show you identification and explain why they are calling on you.
Please tell us if you think your bill is wrong. For example, you may not live in the property or own it. If you think you are not responsible for paying Council Tax, please tell us first so that we can put things right. If we do not agree, you can then appeal to the Valuation Tribunal.
To appeal, please write to:
Black Lion House,
London E1 1DU
Or telephone 020 7426 3939).
You can also visit their website at: https://www.valuationtribunal.gov.uk/
You will still have to pay your Council Tax while the Valuation Tribunal is considering your appeal.
If your appeal is successful we will give you a refund if you have paid too much Council Tax.