Reduced Services

Accessing Council Services:  

  • You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
  • The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
  • You can find information and advice on COVID-19 and our 24/7 online services on our  Coronavirus information page

Banding Queries


My banding is wrong, or too high, can you reduce it?

You’ll need to contact the Valuation Office Agency to appeal against your Council Tax band. 


What is the banding on a property?

The banding is determined by the Valuation Office Agency.

This band is determined by the value of your property (this value is the amount for which the property would have been expected to sell for on the open market on 1 April 1991). The table below shows the values for each band:

property bands
A   Up to £40,000
B £40,001 To £52,000
C £52,001 To £68,000
D £68,001 To £88,000
E £88,001 To £120,000
F £120,001 To £160,000
G £160,001 To £320,000
H £320,001 And over  

You can check the banding of any property by visiting the Valuation Office Agency website at