Accessing Council Services:
- You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
- The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
- You can find information and advice on COVID-19 and our 24/7 online services on our Coronavirus information page .
Comments and Suggestions
We welcome comments and suggestions about how we run our services. Your views help us to improve services and recognise the special needs of some of our service users. So if you have comments or suggestions or think we could do better, please let us know. We also like to know when you think we did something well or you were impressed by the service you received. Comments and are confidential. We will act on what you tell us, but will not identify you or give details of what you say without your consent. At times, we ask for comments and objections as part of our decision making process. We take those comments and objections into account but the decision may not always be what you wanted.
How we deal with suggestions and complaints
- We aim to be helpful and efficient.
- We like to know when you think we did something well.
- We need to know when things go wrong, so we can learn from our mistakes.
- We welcome suggestions about how we run our services.
- We have a formal complaints procedure.
How do I make comments or suggestion about a council service?
Have Your Say
The only way the Council can really improve its services is to receive your feedback and views
- Fill in the Form - Comments and Suggestions
- Download a copy of the Comments and Suggestions Form [pdf] 140KB for you to print a copy, fill in by hand and send it, by post.
- You can contact us by telephone, e-mail, fax, in writing or in person.
Comments and suggestions are confidential. We will act on what you tell us, but will not identify you, or the detail of the issue you raise, without your consent.
At times, we ask for comments and objections as part of our decision - making processes. We take those comments and objections into account but the decision may not always be what you wanted.