Reduced Services

Accessing Council Services:  

  • You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
  • The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
  • You can find information and advice on COVID-19 and our 24/7 online services on our  Coronavirus information page


Castle Point Borough Council will be closed from Christmas Eve and will re-open for telephone enquiries and pre-booked office appointments at 8.45 am on Tuesday 4th January 2022.

Castle Point Borough Council would like to wish all residents a very happy and safe Christmas and best wishes for the New Year.

Council Tax Discount for Careworkers

Notes of guidance

The discount will apply to a person on a day if he or she is:


  1. engaged to provide care or support to another person(s); and
    • that care is on behalf of a local authority, the crown or a charitable organisation; or
    • introduced to that person by a local authority, the crown or a charitable organisation; and
  2. engaged or employed for at least 24 hours a week; and
  3. receiving not more than £44.00 a week wages; and
  4. resident in premises provided by the person being cared for, a local authority, the crown or a charitable organisation.



  1. providing care to a person in receipt of:
    • higher rate attendance allowance; or
    • highest rate of care component of Disability Living Allowance; or
    • increased rate of disablement pension; or
    • increased constant attendance allowance; and
  2. resident with the person receiving the care; and
  3. providing the care for at least 35 hours a week on average; and
  4. not the partner of the person receiving care, or the parent where the person being cared for is under 18.


Careworker's Details

Note: Questions marked by * are mandatory

Please list below all people aged 18 or over living at the address and state if any are disregarded for Council Tax.
Declaration to be signed by the applicant. Warning: Deliberately giving false information could lead to prosecution. I declare that the information given is complete and accurate to the best of my knowledge. I understand that the Council may check the validity of the information provided.