Reduced Services

Accessing Council Services:  

  • You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
  • The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
  • You can find information and advice on COVID-19 and our 24/7 online services on our  Coronavirus information page


Castle Point Borough Council will be closed from Christmas Eve and will re-open for telephone enquiries and pre-booked office appointments at 8.45 am on Tuesday 4th January 2022.

Castle Point Borough Council would like to wish all residents a very happy and safe Christmas and best wishes for the New Year.

Council Tax Discount for Residential Hospital Patient

Notes of Guidance
A person is a disregard person for the purpose of Council Tax if one or more of the following applies:

  • he/she is a patient who has their main or only home in a hospital;
  • he/she is detained under part II of the Mental Health Act 1983 in a hospital;
  • he/she is detained under section 46,47 or 48 of the Mental Health Act 1983 in a hospital.

`HOSPTAL’ means-

  • a health service hospital within the meaning of the National Health act 1977; and
  • a military, air-force or naval unit or establishment in England and Wales at or in which medical or surgical treatment is provided for a person subject-
    • by virtue of section 205 of the Army act 1995, to military law;
    • by virtue of section 205 of the Air Force act 1955 to air-force law; or
    • by virtue of section 111 of the Naval Discipline Act 1957, to that act.

This includes NHS nursing homes.


Patient Details

Note: Questions marked by * are mandatory

Please list below all people aged 18 and over living at the address and state if any are already disregarded for the purpose of Council Tax.
I declare that the information given is complete and accurate to the best of my knowledge. I understand that the Council may check my validity of the information provided.