By accessing our wide range of 24/7 online services
By emailing directly to the relevant service
By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri).
By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.
If you are struggling to make payments as a result of COVID-19, please get in touch with us as there are a number of ways we can help you. We may need to understand your finances to offer the right support.
You can do this via our partner IE Hub . Remember to share your completed budget with us at the end and we will call you back to discuss the options available.
Why use IE Hub?
If you pay over 10 monthly instalments, you can request a payment holiday. You can choose any months for your payment holiday, e.g. August & December (school holidays & Christmas), and your payment holiday can be a maximum of 2 months. This may help to budget for particular months where you may be more financially stretched.
Please note that any change in your liability may result in the cancellation of your payment holidays and you may need to contact us to set it up again. For more information, call 01268 882200 option 1.
If you are already paying by direct debit and wish to change to the payment holiday option, please email email@example.com preferably with your payment reference number (the number starts with 41 and will be 10 digits long) or name and address and the two months you wish to have your payment holiday for.
*Please refer to payment dates from the previous page