Reduced Services

Accessing Council Services:  

You can now access services, get advice and support, and transact with us in the following ways:

  • By accessing our wide range of 24/7 online services
  • By emailing directly to the relevant service
  • By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri). 
  • By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.

Council Tax Support

What is Council Tax Support ?

Local Council Tax Support is a discount for Council Tax. The level of discount is based on the income of the household. Currently the maximum discount is 70% of Council Tax for working age households and up to 100% for pensioners.

 

Who can claim Council Tax Support?

Anyone who has to pay Council Tax can apply. However Council Tax Support is there to help people on low income to pay their Council Tax bill. It is assessed by looking at your:

  • household
  • any other adults living with you
  • personal circumstances
  • income

You will not be entitled to Council Tax Support if:

  • you have savings of over £6,000 (unless you are in receipt of Guaranteed Pension Credit)

 

How do you work out my Council Tax Support?

Once the above has been looked at it will be decided how much, if any, your Council Tax bill will be reduced by. If you are of working age you will pay at least 30% of your Council Tax bill. If you are entitled to Council Tax Support this figure will show as a deduction on your Council Tax bill.

You can find out if you may be entitled by using our Calculator.

 

How to claim

Online

You must make your claim by completing the Online Claim Form    

By Phone

If you require assistance to make an online claim please call our First Contact team on 01268 882200 who may be able to help you.

 

Need to send us evidence for your claim?

To supply evidence to support your claim is simple. All you need to do is photograph or scan your documents; save them on your smart phone, tablet or computer, and then upload your photograph or documents via our website. https://www.castlepoint.gov.uk/upload-evidence

 

How long will it take to process my application?

Your application will be processed as soon as possible. You can help to speed up your application by making sure you supply all the right information. 

 

I’ve only just found out I am eligible. Can I claim for previous months?

No, Council Tax Support cannot be backdated. 

 

Benefit appeals

You can appeal to us against the amount of Council Tax you have to pay for either of the reasons below

  • You think that, under the rules of the local council tax reduction scheme, the council should have given you a reduction on the council tax you have to pay.
  • You think the amount of reduction the council have given you under the local council tax reduction scheme is not correct.

See the Benefit appeals page for more information.

 

What if there is a change in my circumstances?

If you have any changes to your income or savings, members within the household or move address you must inform us promptly of this so that your claim can be updated and the correct Council Tax Support amount awarded.

See the Change in circumstances page for more information.

 

I can’t afford to pay, what can I do?

You must contact us straight away. There are other agencies that may be able to help with your financial situation, please see the Welfare and Debt - Information and Advice page.

 

Are other discounts and exemptions affected?

Other discounts and exemptions are not affected by this scheme. See the full list of exemptions and discounts on our Council Taxpage.

 

Where can I go for help and advice?

If you need any help or advice you can speak to one of our First Contact team by telephoning 01268 882210 or see the welfare & debt page.

For more details on the key elements of the scheme and the council decision, consultation, equality impact assessment see the  Local Council Tax support  page.