Reduced Services

Accessing Council Services:  

  • You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
  • The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
  • You can find information and advice on COVID-19 and our 24/7 online services on our  Coronavirus information page


Castle Point Borough Council will be closed from Christmas Eve and will re-open for telephone enquiries and pre-booked office appointments at 8.45 am on Tuesday 4th January 2022.

Castle Point Borough Council would like to wish all residents a very happy and safe Christmas and best wishes for the New Year.

Discount for carehome resident

Notes for guidance

This discount will apply to a person on a day if he or she:

  • has his/her sole or main residence in a Residential Care Home, Nursing Home, Mental Nursing Home or Hostel in England or Wales; and
  • is receiving care and/or treatment in the Home or Hostel.

A Residential care Home is defined as:

  • A establishment in respect of which registration is required under the Registered Homes Act 1984.
  • A building or part of a building in which accommodation is provided and which is run by the Abbeyfield Society.

A Nursing Home is defined as:

  • Anything which is a Nursing Home within the meaning of the Registered Homes act 1984.

A Mental Home is defined as:

  • Anything which is a Mental Nursing Home within the meaning of the Registered Homes act 1984.

A Hostel is defined as:

  • Anything which is solely or mainly used for the provision of residential accommodation in other than separate and self-contained premises, together with personal care for persons who require care by reason of old-age, disablement, past or present alcohol or drug dependence, or past or present mental disorder; and
  • which is not a Residential Care Home, Nursing Home or Mental Nursing Home.



Patients in a Residential Care Home

Note: Questions marked by * are mandatory

* If you were in hospital immediately prior to entering the home, please give admission date and name of the hospital, along with proof of admission, from either hospital or doctor, as we may be able to use this date for the start of the disregard:
Please list below all people aged 18 and over living at the address and indicate if any are already disregarded for the purpose of Council Tax.

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