Accessing Council Services:
You can now access services, get advice and support, and transact with us in the following ways:
- By accessing our wide range of 24/7 online services
- By emailing directly to the relevant service
- By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri).
- By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.
Discounts and Disregards
How do discounts and disregards work?
The full council tax bill assumes that there are two adults living in a dwelling. If only one adult lives in a dwelling (as their main home) the council tax bill is reduced by a quarter (25%). The bill is not increased if there are more than two adults in the dwelling.
Certain people are not counted when looking at the number of adults resident in a dwelling. For example, if there are two adults in a dwelling, and one of them is in one of the special groups set out in section 3 below, the bill is worked out as if only one adult lives there and is reduced by a quarter.
Please note that if you are applying for a Single Occupancy Discount as a result of a bereavement, you will need to supply a copy of the death certificate. You can do this via the form linked above or you can send it via email to firstname.lastname@example.org.
Who can get a discount
If you are included in the following criteria, you may be eligible for a discount:
- 18 and 19 year olds
- Students/Student Nurses
- Care Leaver
- Youth Training Trainees
- Resident Hospital Patients
- Residents of Care Homes, Nursing Homes and Hospitals Providing High Level of Care
- People who are severely Mentally Impaired
- People staying in certain hostels or night shelters
- People in Detention or in Prison
- Members of visiting forces
- Monks and Nuns
For more details on discount eligibility: Who Can Get A Discount
How will the Council know if the discount being granted is correct?
Each year we are required to make sure that discounts are being granted to the right households in Castle Point. We may do this by sending out a discount review form asking for information. If you get a form asking about discounts, please return it as soon as possible.
If the Council has given you a discount but you are not entitled to one, or are no longer entitled to one, you must write to say so or you may face a penalty.
Discretionary Discounts for Council Tax
Under Section 13A of the Local Government Finance Act 1992, Castle Point Borough Council has the power to reduce liability for Council Tax in relation to individual cases or classes of cases that it may determine and where statutory exemptions or discounts cannot be applied.
The costs of discretionary reductions have to be met by the Council’s own funds or through an increase in the general level of Council Tax for other payers. The Council’s general approach will be to consider using this discretionary power for exceptional circumstances only.
Full details of the Council’s policy and circumstances in which this reduction can be claimed are here: S13A Policy v2 .docx 51KB