Reduced Services

Accessing Council Services:  

  • You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
  • The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
  • You can find information and advice on COVID-19 and our 24/7 online services on our  Coronavirus information page

We are aware of an issue in accessing the Castle Point Home Choice website – More information here

Essential Living Fund

From April 2013 changes to welfare support will mean that two discretionary elements of the ‘Social Fund’ - Crisis Loans and Community Care Grants - will no longer be available from The Department of Work and Pensions (DWP).

Instead the upper tier local authorities Essex County Council, Thurrock District Council and Southend-on-Sea Borough Council, will take on the responsibility of delivering an alternative, localised scheme.

The new ‘Essential Living Fund’ will be administered by Southend-On-Sea Borough Council for the whole Essex area, with funding from The Department of Work and Pensions. Applicants are required to apply either by telephone on 0300 7900124 or online at and will then be assessed for suitability.

Those successful will be provided with support which is relevant to their situation, which could be in the form of provision of pre-pay cards or furniture along with essential information and advice.
The fund will be available from 2 April 2013.