Reduced Services

Accessing Council Services:  

You can now access services, get advice and support, and transact with us in the following ways:

  • By accessing our wide range of 24/7 online services
  • By emailing directly to the relevant service
  • By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri). 
  • By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.

How to pay your Council Tax bill

You can pay in the following ways:


Pay Online

You can make online payments using our secure website:

Pay Your Council Tax Online


Direct Debit

We now offer a wider variety of direct debit options. We have increased the options to try and provide greater choice and flexibility for residents.

N.B. If you sign up to direct debit in order to recive the £150 Energy Rebate, this will need to be done before the end of 6th April . 

Pay Your Council Tax By Direct Debit


Credit or Debit Card (Automated Service)*

Pay by ringing 0300 456 0629 to use our automated service, which is available 24 hours a day, 7 days a week. This will cost three pence per minute plus your provider’s access charge. Please remember we do not issue receipts for credit/ debit card payments.

*Please see the payment dates in the table below.


Bank Transfer*

Please give your bank your Council Tax reference number and the following details of our bank account

  • Bank: Lloyds Bank, 1 Legg Street, Chelmsford. CM1 1JS
  • Sort code: 30-91-56
  • Account number: 00465509

*Please see the payment dates in the table below.


Further Support

Further Support is available for paying your Council Tax.


Payment Dates

The dates available for all payment methods are as follows:

Payment Dates
  12 monthly payments on the 1st of April to the 1st of March 12 monthly payments on 1st, 7th, 14th, 21st and 28th April to March 10 monthly payments  1st April to 1st January 10 monthly payments on 1st, 7th,14th, 21st, 28th  April to January 2 half yearly payments on 1st May and 1st November 1 payment on 1st May

Weekly payments every Friday only, April - March

 4 weekly payments every Friday only, April - March


Direct Debit Available Available Available Available Available Available Available  Available
Any other method Available   Available   Available Available Available  

Please note that if your first instalment is due after April, the number of instalments by which you may be able to pay will reduce.