Coronavirus (Covid-19): Centre Re-opening

Our centres have re-opened!

We are opening our centres in phases starting with the Fitness Suites , Group Exercise Classes, Sports Hall facilities and 3G Football Centre. Waterside Farm Leisure Centre's Swimming Pools will re-open on Monday 7th September. Runnymede Leisure Centre will remain closed until later phases. The Sauna & Steam Rooms and Soft Play areas will remain closed due to Government guidance.

Aquatic Membership and Swimming Lessons at Waterside will automatically be unfrozen on Monday 7th September unless requested otherwise by Monday 24th August. 

For full updates and information regarding re-opening and your membership please click here.

What we're Doing to Keep Our Centres Safe!

Our centres have re-opened!

We are so pleased to have you all back and have been using our time whilst closed wisely to make sure we have followed all industry and Public Health England guidance to make the centres safe and ready for your return.

We will be opening our centres in phases to make sure we are compliant with all relevant guidance for both your and our staff’s safety. Our amazing Fitness Suites, Group Exercise Classes and Sports Hall activities are now open for customers with Waterside Farm Leisure Centre's Swimming Pools re-opening on Monday 7th September. Runnymede Leisure Centre's Swimming Pools will be re-opening in later phases. The sauna & steam room, soft play areas will remain closed due to Government guidance.

The Fitness Suite will now have bookable hourly slots that you will need to book in advance before coming to the centre to make sure it is never overcapacity and to avoid queuing at reception. You can book up to two slots in a row per day. The Group Exercise Classes will also initially have reduced numbers and classes to make it easy to social distance and to avoid congestion in our centres as per government restrictions. All classes and fitness suite timeslots will need to be booked online or by phone if possible. If you are unsure of how to book online please see our setup guide on this link: https://www.castlepoint.gov.uk/online-booking-system-troubleshooting.

We are extremely excited to have you back and have our centres up and running but must ask you to be aware and follow the changes we have made to keep everyone safe upon our return. We are asking you to:

  • Please be patient as everything will not be normal when you return and to please bear with us during our initial re-opening and transition period.
  • Keep a social distance of 2 metres where possible, if not possible make sure you keep a distance of at least 1 metre.
  • Wash your hands regularly for at least 20 seconds.
  • If you cannot wash your hands please use the hand sanitising stations located throughout the centres.
  • Please make sure you come to the centre prepared. Please bring water and avoid using changing facilities as much as possible.
  • Wipe down all fitness and group exercise equipment you use, including benches and lockers in changing rooms, both before and after use with the cleaning equipment provided.
  • Use the online booking system to book classes and fitness suite timeslots where possible to keep distance from our staff at the reception desk and to avoid queueing when entering our leisure centres.
  • Make sure you do not congregate in groups within the centre.
  • Do not take ‘sweat’ towels into the studio or fitness suite, please use the disposable white roll as an alternative.
  • Read and follow all signage throughout the centre.
  • To pay by contactless payment methods at Reception.
  • To follow new directional signage and one way systems we have in place to help keep all customers and staff at a safe distance from each other.

We are asking all customers to please make sure you follow all the measures that have been put in place at all times for the safety of yourself, other customers and staff members.

For all new steps we have introduced please see below for each site.

Waterside Farm Leisure Centre

  • Fitness Suite will now have to be booked so we can control capacity. All customers are to book online to avoid lengthy queues at reception.
  • Gym equipment has been spaced out to leave at least a space of 2 metres. Some equipment has been placed out of order to make social distancing possible. We have also introduced the use of two squash courts to increase capacity.
  • We are temporarily closing the centre earlier at 9pm Monday to Thursday, 8pm Friday & 4pm at weekends. Our opening times are unaffected.
  • The amount of group exercise classes has been slightly reduced to make sure there is no congestion within the centre. Each class has been carefully programmed so there is at least 10 minutes before the next class so there is enough time for people to leave and then come in without crossing over.
  • All Group Exercise Classes will have a reduced capacity so that all customers and staff can adhere to social distancing.
  • All Group Exercise Classes and Fitness Suite sessions will have music played at a reduced volume. You may wish to bring headphones and your own music player if you would like louder music.
  • One way system around the centre to make sure that social distancing is adhered to.
  • Have invested in a professional cleaner with electrostatic induction technique and new solution which should more effectively clean areas and protect against COVID-19.
  • Have updated our cleaning regime to include using a bleach spray twice a day as well as upping our general cleaning regime which includes regularly cleaning touch points.
  • Added extra cleaning stations throughout the centre with hand sanitiser, white roll holders and antibacterial sprays so all customers can clean areas to feel even more confident they are in a clean environment.
  • Reception café area has a new queuing system with spots set out so customers know where to stand and be able to social distance easily.
  • All customers are encouraged to pay by contactless payments only.
  • Placed Perspex screens at reception and at the gym desk so you can speak to our staff safely.
  • Reception café area will have a smaller capacity so customers can social distance, however outdoor café seating will be available.
  • Added social distance markers around the centres, to help our customers social distance, and where to queue if required.
  • Added relevant safety signage to remind all customers what we ask of you to use our centres safely.
  • Added extra cleaning stations for customers to clean their own equipment before and after use in all appropriate areas including the changing rooms and studios.
  • Added extra signage to remind all customers of the rules in relation to using the centre.

 

Runnymede Leisure Centre

  • Fitness Suite will now have to be booked so we can control capacity. All customers are encouraged to book online to avoid lengthy queues at reception.
  • Gym equipment has been spaced out and moved around to leave at least a space of 2 metres. Some equipment has been placed out of order to make social distancing possible. We have also used the spin studio to increase capacity.
  • We are temporarily closing the centre earlier at 9pm Monday to Thursday, 8pm Friday & 4pm at weekends. Our opening times are unaffected.
  • The amount of group exercise classes has been slightly reduced to make sure there is no congestion within the centre. Each class has been carefully programmed so there is at least 10 minutes before the next class so there is enough time for people to leave and then come in without crossing over.
  • All Group Exercise Classes will have a reduced capacity so that all customers and staff can adhere to social distancing.
  • All Group Exercise Classes and Fitness Suite sessions will have music played at a reduced volume. You may wish to bring headphones and your own music player if you would like louder music.
  • Have invested in a professional cleaner with electrostatic induction technique and new solution which should more effectively clean areas and protect against COVID-19.
  • Have updated our cleaning regime to include using a bleach spray twice a day as well as upping our general cleaning regime which includes regularly cleaning regular touch points.
  • Added extra cleaning stations throughout the centre with hand sanitiser, white roll holders and antibacterial sprays so all customers can clean areas to feel even more confident they are in a clean environment.  
  • Markings set out along the corridor to guide customers so you can socially distance more easily.
  • Reception area has a new queuing system with spots set out so customers know where to stand and be able to social distance easily.
  • All customers are encouraged to pay by contactless payments only.
  • Placed Perspex screens at reception and at the gym desk so you can speak to our staff safely.
  • Reception café area will have a smaller capacity so customers can social distance.
  • Added social distance markers around the centres, to help our customers social distance, and where to queue if required.
  • Added relevant safety signage to remind all customers what we ask of you to use our centres safely.
  • Added extra cleaning stations for customers to clean their own equipment before and after use in all appropriate areas including the changing rooms and studios.
  • Added extra signage to remind all customers of the rules in relation to using the centre.

Reduced Services

Coronavirus (COVID-19) Update

In line with social distancing advice and to protect residents and staff the Council has taken the decision to close the Council offices to the public until further notice.

Whilst the offices are closed to visitors, you are still able to access services and information from this website 24/7.

Information and advice on coronavirus (COVID-19) and how to access Council Services during this period can be found on our Coronavirus information page

You are invited to view and contribute to the The Mayor's Covid Record of Reflection