Coronavirus (Covid-19): Centre Re-opening

Our centres have re-opened!

We are opening our centres in phases starting with the Fitness Suites , Group Exercise Classes, Sports Hall facilities and 3G Football Centre. Waterside Farm Leisure Centre's Swimming Pools will re-open on Monday 7th September. Runnymede Leisure Centre will remain closed until later phases. The Sauna & Steam Rooms and Soft Play areas will remain closed due to Government guidance.

Aquatic Membership and Swimming Lessons at Waterside will automatically be unfrozen on Monday 7th September unless requested otherwise by Monday 24th August. 

For full updates and information regarding re-opening and your membership please click here.

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Coronavirus (Covid-19): Information for customers

Our centres have re-opened!

We are so pleased to have you all back and have been using our time whilst closed wisely to make sure we have followed all industry and Public Health England guidance to make the centres safe and ready for your return.

We will be opening our centres in phases to make sure we are compliant with all relevant guidance for both your and our staff’s safety. Our amazing Fitness Suites, Group Exercise Classes and Sports Hall activities are now open for customers with Waterside Farm Leisure Centre's Swimming Pools re-opening on Monday 7th September. Runnymede Leisure Centre's Swimming Pools will be re-opening in later phases. The sauna & steam room, soft play areas will remain closed due to Government guidance.

The Fitness Suite will now have bookable hourly slots that you will need to book in advance before coming to the centre to make sure it is never overcapacity and to avoid queuing at reception. You can book up to two slots in a row per day. The Group Exercise Classes will also initially have reduced numbers and classes to make it easy to social distance and to avoid congestion in our centres as per government restrictions. All classes and fitness suite timeslots will need to be booked online or by phone if possible. If you are unsure of how to book online please see our setup guide on this link: https://www.castlepoint.gov.uk/online-booking-system-troubleshooting.

We are extremely excited to have you back and have our centres up and running but must ask you to be aware and follow the changes we have made to keep everyone safe upon our return. We are asking you to:

  • Please be patient as everything will not be normal when you return and to please bear with us during our initial re-opening and transition period.
  • Keep a social distance of 2 metres where possible, if not possible make sure you keep a distance of at least 1 metre.
  • Wash your hands regularly for at least 20 seconds.
  • If you cannot wash your hands please use the hand sanitising stations located throughout the centres.
  • Please make sure you come to the centre prepared. Please bring water and avoid using changing facilities as much as possible.
  • Wipe down all fitness and group exercise equipment you use, including benches and lockers in changing rooms, both before and after use with the cleaning equipment provided.
  • Use the online booking system to book classes and fitness suite timeslots where possible to keep distance from our staff at the reception desk and to avoid queueing when entering our leisure centres.
  • Make sure you do not congregate in groups within the centre.
  • Do not take ‘sweat’ towels into the studio or fitness suite, please use the disposable white roll as an alternative.
  • Read and follow all signage throughout the centre.
  • To pay by contactless payment methods at Reception.
  • To follow new directional signage and one way systems we have in place to help keep all customers and staff at a safe distance from each other.

We are asking all customers to please make sure you follow all the measures that have been put in place at all times for the safety of yourself, other customers and staff members.

For all new steps we have introduced please see below for each site.

Waterside Farm Leisure Centre

  • Fitness Suite will now have to be booked so we can control capacity. All customers are to book online to avoid lengthy queues at reception.
  • Gym equipment has been spaced out to leave at least a space of 2 metres. Some equipment has been placed out of order to make social distancing possible. We have also introduced the use of two squash courts to increase capacity.
  • We are temporarily closing the centre earlier at 9pm Monday to Thursday, 8pm Friday & 4pm at weekends. Our opening times are unaffected.
  • The amount of group exercise classes has been slightly reduced to make sure there is no congestion within the centre. Each class has been carefully programmed so there is at least 10 minutes before the next class so there is enough time for people to leave and then come in without crossing over.
  • All Group Exercise Classes will have a reduced capacity so that all customers and staff can adhere to social distancing.
  • All Group Exercise Classes and Fitness Suite sessions will have music played at a reduced volume. You may wish to bring headphones and your own music player if you would like louder music.
  • One way system around the centre to make sure that social distancing is adhered to.
  • Have invested in a professional cleaner with electrostatic induction technique and new solution which should more effectively clean areas and protect against COVID-19.
  • Have updated our cleaning regime to include using a bleach spray twice a day as well as upping our general cleaning regime which includes regularly cleaning touch points.
  • Added extra cleaning stations throughout the centre with hand sanitiser, white roll holders and antibacterial sprays so all customers can clean areas to feel even more confident they are in a clean environment.
  • Reception café area has a new queuing system with spots set out so customers know where to stand and be able to social distance easily.
  • All customers are encouraged to pay by contactless payments only.
  • Placed Perspex screens at reception and at the gym desk so you can speak to our staff safely.
  • Reception café area will have a smaller capacity so customers can social distance, however outdoor café seating will be available.
  • Added social distance markers around the centres, to help our customers social distance, and where to queue if required.
  • Added relevant safety signage to remind all customers what we ask of you to use our centres safely.
  • Added extra cleaning stations for customers to clean their own equipment before and after use in all appropriate areas including the changing rooms and studios.
  • Added extra signage to remind all customers of the rules in relation to using the centre.

 

Runnymede Leisure Centre

  • Fitness Suite will now have to be booked so we can control capacity. All customers are encouraged to book online to avoid lengthy queues at reception.
  • Gym equipment has been spaced out and moved around to leave at least a space of 2 metres. Some equipment has been placed out of order to make social distancing possible. We have also used the spin studio to increase capacity.
  • We are temporarily closing the centre earlier at 9pm Monday to Thursday, 8pm Friday & 4pm at weekends. Our opening times are unaffected.
  • The amount of group exercise classes has been slightly reduced to make sure there is no congestion within the centre. Each class has been carefully programmed so there is at least 10 minutes before the next class so there is enough time for people to leave and then come in without crossing over.
  • All Group Exercise Classes will have a reduced capacity so that all customers and staff can adhere to social distancing.
  • All Group Exercise Classes and Fitness Suite sessions will have music played at a reduced volume. You may wish to bring headphones and your own music player if you would like louder music.
  • Have invested in a professional cleaner with electrostatic induction technique and new solution which should more effectively clean areas and protect against COVID-19.
  • Have updated our cleaning regime to include using a bleach spray twice a day as well as upping our general cleaning regime which includes regularly cleaning regular touch points.
  • Added extra cleaning stations throughout the centre with hand sanitiser, white roll holders and antibacterial sprays so all customers can clean areas to feel even more confident they are in a clean environment.  
  • Markings set out along the corridor to guide customers so you can socially distance more easily.
  • Reception area has a new queuing system with spots set out so customers know where to stand and be able to social distance easily.
  • All customers are encouraged to pay by contactless payments only.
  • Placed Perspex screens at reception and at the gym desk so you can speak to our staff safely.
  • Reception café area will have a smaller capacity so customers can social distance.
  • Added social distance markers around the centres, to help our customers social distance, and where to queue if required.
  • Added relevant safety signage to remind all customers what we ask of you to use our centres safely.
  • Added extra cleaning stations for customers to clean their own equipment before and after use in all appropriate areas including the changing rooms and studios.
  • Added extra signage to remind all customers of the rules in relation to using the centre.

Swimming Pool Re-Opening

We will be re-opening Waterside Farm Leisure Centre’s Swimming Pools on Monday 7th September. Runnymede Leisure Centre’s Swimming Pools will be opening in a later phase.

We are so excited to have our swimming pool back up and open and can’t wait for you to get back in and have that long awaited swim. This will also mean the return of our Aqua classes and the STA Swim Academy soon after re-opening too!

All Aquatic memberships that are currently frozen will be unfrozen from Monday 7th September unless you wish to have it extended in which case you will need to email us at leisure@castlepoint.gov.uk by Monday 24th August.

Any other memberships that would like to unfreeze please contact us with the date you wish to resume your membership at leisure@castlepoint.gov.uk.

Due to the nature of the current situation we will be introducing some new rules around the swimming pool which include the below:

  • You must book a slot in a lane. Each slot will be 1 hour long.
  • Please come “Beach ready” with your swimwear underneath your clothes so time spent getting changed is as limited as possible.
  • When coming out of the swimming pool please get changed and leave the changing areas as quickly as possible.
  • Please follow the one-way system in the Changing Village and around the swimming pool.
  • Wipe down the cubicle you use to get changed in before and after every use with the sprays provided.

Our online booking system will be the best way to book your Swimming Pool Session and can also be used to book Group Exercise Classes and Fitness Suite Sessions. We will let you all know when you can book the slots for the swimming pools but in the meantime please follow the link below and follow the step by step guide to set up your online booking.

For members: www.castlepoint.gov.uk/online-booking-system-troubleshooting

For non-members: https://www.castlepoint.gov.uk/register-as-a-non-member

We will be revealing more information about the re-opening of our pools and a date for Runnymede Leisure Centre’s pools so please bear with us. If you have any enquiries or questions please email us at leisure@castlepoint.gov.uk and we will respond to you as quickly as we can.

 

STA Swim Academy

With the opening of Waterside Farm Leisure Centre’s swimming pools comes the return of our STA Swim Academy.

Pupils will be resuming lessons at Waterside as of the 7th of September with Runnymede to follow in the next phase.

Customers will be kept up to date with all the changes over the coming weeks so please look out for your emails, our social media pages and our website.

We are looking forward to welcoming back all our swimmers on our learn to swim programme.

 

FAQ's

What if I can’t get booked into a class/gym visit? 

We understand that at times that classes and the gym may get full, we will do our upmost to be able to offer an alternative whether this be an outdoor class, using an alternative site or a virtual class at home.  We do not expect to be running at maximum occupancies initially as we have over 700 hourly slots in the fitness suite at Waterside daily and over 400 at Runnymede.  We hope we can start to relax some health and safety measures over the coming weeks and months.  Your safety is paramount and we are following the Guidance from government and hope that numbers in the gym and classes sizes will soon increase.  All of our members will be given 7 days in advance to book – we just please ask you cancel if you can’t make it.

Will virtual classes continue?

Virtual classes will be reduced but we intend to still run at least 3 classes a week.  Our programme will be restarting on the 25th July and nothing beats the real thing! 

Will membership prices decrease? 

Membership prices will remain the same. 

When will I next be charged? 

We will take our next direct debit payment on the 1st of August. Any credit you are due will be credited automatically and taken off your first Direct Debit payment. 

Can I still see my personal trainer? 

You can still see your Personal Trainer and have a great session at Waterside or Runnymede. 

Can I freeze my membership? 

If it doesn’t feel like the right time for you then you can freeze your membership – please note that all memberships frozen must be requested before the 25th July to avoid a Direct Debit Payment.    

Can I do pay as you go gym? 

You can do Pay as you Go for non-members – you just need to click here to sign up.

What if I want to cancel? 

You can email us in at leisure@castlepoint.gov.uk – we may contact you to find out why you are cancelling – we appreciate you taking the time to speak to us to help our service.

What are the 15 minute slots? 

You can book your gym visit in 1 hour slots and up to 2 slots per day.  Each slot can be booked on the hour or each 15 minute segment after the hour.  Example – I could book my 1 hour slot for 1pm and leave at 2pm, I could book for 1:15pm and leave at 2:15pm or 1:30pm and leave at 2:30pm. 

Can I still have a 1-2-1? 

Yes you can still have a 1-2-1 but there may be a up to a three week wait for it with an instructor.  Due to the new rules and guidance everything must be booked and the fitness team will be ensuring that social distancing is being followed and the centre is clean.  

Virtual 1-2-1/HALO? 

We recommend anyone looking to start training with us to do a virtual 1-2-1 and follow the programmes available on HALO.  All you will need is SMART Phone – just download the HALO app and you will get access to over 20 different workouts.  All the exercises have a video to show you how to use each piece of equipment.  Instructors are on site to help as well. 

Will the sauna and steam room be open?

The Government guidance does not allow us to open our sauna and steam room 

I have aquatic membership – how will that affect me? 

We will continue to freeze your membership until we are at a stage that we can open our swimming pools.

When will the online booking system be active so I can book? 

The online booking system is not currently active. We will let all of our customers know as best we can when we make this active and you can start booking.

 

Most importantly, we hope all our friends, members & customers stay safe, and we look forward to welcoming you all again when we re-open!

 

Coronavirus related updates and changes to our usual services

 

Waterside Farm Leisure Centre

Area

Current Status

Fitness Suite

Open

Group Exercise Classes – Studio 1

Open

Group Exercise Classes – Studio 2

Open

Group Exercise Classes – Sports Hall

Open

Sports Hall

Open

Sauna & Steam Room

Closed

Squash Courts

Closed

Swimming Pool – Main Pool

Closed

Swimming Pool – Teaching Pool

Closed

3G Football Pitch

Open

 

 

Runnymede Leisure Centre

Area

Current Status

Fitness Suite

Open

Group Exercise Classes

Open

Swimming Pool – Main Pool

Closed

Swimming Pool – Teaching Pool

Closed