Accessing Council Services:
- You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
- The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
- You can find information and advice on COVID-19 and our 24/7 online services on our Coronavirus information page .
1. What sort of dwellings are exempt?
The following broadly explains which types of dwelling may be exempt and where they will be exempt only for a specified length of time.
The following dwellings are exempt if they are:
- occupied entirely by students, or by students as term time accommodation, or are a student hall of residence;
- occupied only by people under the age of 18;
- armed forces accommodation or dwellings where a member of a visiting force would otherwise be liable to pay;
- occupied only by people who are severely mentally impaired who would otherwise be liable to pay the council tax. Such dwellings where the landlord or care home owner is liable are not exempt.
The following dwellings are exempt for a limited period:
- unoccupied dwellings which form part of the estate of a person who has died, for up to six months after the grant of probate or letters of administration. Where a property is owned jointly, the death of one joint owner does not give rise to this exemption
The following dwellings are exempt while they remain unoccupied:
- dwellings where the owner is a student who last lived in the dwelling as his or her main home;
- dwellings left unoccupied by people who are in prison (except for non-payment of a fine or council tax).The dwelling must have been their main home immediately before they went into prison;
- dwellings left unoccupied by people who have moved to receive personal care, whether in a hospital or home or elsewhere. They must have been away for this reason since they left;
- dwellings left unoccupied by people who have moved to provide personal care to another person. They must have been away for this reason since they left;
- annexes which cannot be let separately from the main dwelling without breaching planning conditions;
- dwellings where the liable person is a trustee in bankruptcy;
- repossessed dwellings;
- dwellings whose occupation is forbidden by law, or which are kept unoccupied because of impending compulsory purchase;
- vicarages and similar dwellings which are awaiting occupation by ministers of religion, from where they will perform their duties;
- dwellings which have been taken into possession by a mortgage lender.
- A pitch, which is not occupied by a caravan, or a mooring, which is not occupied by a boat, is exempt for the whole of any period during which this situation exists.
2. Will I get a bill for an exempt dwelling?
If you own one of these types of dwelling you should not receive a council tax bill for it, but the council will send you information to let you know which valuation band the property has been placed in and what the council tax would be if it were not exempt.
If the Council writes to tell you that it believes your property is exempt, but you realise that it should not be, you must write and tell the council or you may face a penalty. Alternatively please telephone the Council on 01268 882200 or by email to: email@example.com
3. What can I do if the Council says my property is not exempt?
If the Council decides your dwelling is not exempt and you disagree, you should write to the Council saying why you think your property should be exempt. The Council has two months to provide an answer. If you still disagree with the Council, or if it has not acted within the two month period, you can appeal to a Valuation Tribunal. See section on 'How to appeal against the Council Tax'. You should continue to pay your original bill while you appeal is outstanding.