Accessing Council Services:
You can now access services, get advice and support, and transact with us in the following ways:
- By accessing our wide range of 24/7 online services
- By emailing directly to the relevant service
- By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri).
- By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.
Recycle Right and don't waste your recycling
We all know that we should recycle as much as possible and we think we are doing the right thing. But are we?
Once your pink sacks are collected the items are sorted before they can be recycled. Last year Castle Point had to throw away 400 tonnes of pink sack waste, because they contained either the wrong items or food waste that had spoilt the correct items and stopped them from being recycled.
Follow these steps and we can recycle more and recycle better!
Unsure if you can recycle it? Check our lists of what can and can’t be recycled?
- Paper & Card
- Tin & cans
- It is also important to know items that certainly can’t be recycled (e.g. nappies, tissues, PPE etc)
Food residues on tins or plastics not only stops these items from being recycled, but can also spread to paper/card and stop these items being recycled too.
- Rinsing items will stop your recycling from smelling or attracting flies in summer.
- Rinsing items will help prevent scavenging by animals when it is put out for collection, and waste being spilt all over the road.
- Once collected recyclables can take weeks going through the system to be recycled, if these are covered in leftover food, they can go mouldy and cause health and safety problems to recycling staff.
- Food residues can transfer to other recyclables like paper/card which may either get stained or go mouldy preventing them from being recycled.
If you rinse your recycling at the end of the washing up no additional water is needed and it is better for the environment all round.
Check which bin before it goes in. If you have separate bins inside your house, ensure that everyone in your household puts items in the correct bin so rubbish doesn’t end up in your pink sacks. That one teabag or used tissue could prevent the whole sack from being recycled.
|All rubbish items must be presented within a black sack. Items that don’t fit in a sack will not be collected. Please see our Bulky Waste service for large items we can collect.|
How to present your waste correctly
Residents should always attempt to present their refuse & recycling correctly. Learn how.