Reduced Services

Accessing Council Services:  

You can now access services, get advice and support, and transact with us in the following ways:

  • By accessing our wide range of 24/7 online services
  • By emailing directly to the relevant service
  • By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri). 
  • By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.

Road Signs FAQ's

There is a broken traffic sign, can you fix it?

This is responsibility of Essex County Council, Highways Department. Please contact them on 0845 603 7631

Can we have a directional sign installed on the highway?

This is responsibility of Essex County Council, Highways Department. Please contact them on 0845 603 7631

 

Can you remove a damaged Road / Street Name Plate?

Yes, please contact us (including your name, address and location of the damaged plate) Streetscene@castlepoint.gov.uk, or telephone us on 01268 882200 so that we assist you.

Alternatively you can visit the Street Scene Section at the Council Offices, Kiln Road, Benfleet, SS7 1TF.

Can you fix the new Road / Street Name Plate on to my wall?

The rules dictate that all Street Name Plates must be affixed to posts.

Can you get my Road / Street Name Plate painted as it is rusty?

We only repair Street Name Plates if the name has become illegible. If this is the case please contact us (including your name, address and location of the damaged plate) Streetscene@castlepoint.gov.uk or telephone us on 01268 882200 so that we assist you. Alternatively you can visit the Street Scene Section at the Council Offices, Kiln Road, Benfleet, SS7 1TF.

Can I have a Road / Street Name Plate for my road?

Yes, but only to replace an existing one.

Can the graffiti be cleaned off my Road / Street Name Plate?

Yes. Please contact us (including your name, address and location of the damaged plate) Streetscene@castlepoint.gov.uk, or telephone us on 01268 882200 so that we assist you.

Alternatively you can visit the Street Scene Section at the Council Offices, Kiln Road, Benfleet, SS7 1TF.