Reduced Services

Accessing Council Services:  

  • You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
  • The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
  • You can find information and advice on COVID-19 and our 24/7 online services on our  Coronavirus information page


Castle Point Borough Council will be closed from Christmas Eve and will re-open for telephone enquiries and pre-booked office appointments at 8.45 am on Tuesday 4th January 2022.

Castle Point Borough Council would like to wish all residents a very happy and safe Christmas and best wishes for the New Year.

Self Isolation and Testing

If you are told to self-isolate, you must do so. You may face a fine of £1,000 if you do not, or up to £10,000 for repeat offences or serious breaches of the rules. If you cannot work from home and you have lost income as a result, you may be eligible for a £500 Support Payment.

You may be eligible for the NHS test and trace support payment scheme of £500 (GOV.UK) . If you are not eligible for that you may be eligible for a discretionary payment of £500. Details of both are set out below.

Self Isolation

Self-isolate immediately if:

The period of self isolation is 10 days for those confirmed to have coronavirus and also 10 days for all others. This is a legal requirement and you could be fined for not self-isolating when you have been told to do so. Details of the rules on self isolation are available from the NHS

Test and Trace Support Payment

A new package to support and enforce self isolation has been announced by the government. People will be required by law to self-isolate from 28 September, supported by payment of £500 for those on lower incomes who cannot work from home and have lost income as a result. Find out if you are eligible for a Test and Trace Support Payment.

Get Tested

Testing is a key part of the national COVID-19 response. Used alongside contact tracing and the NHS COVID-19 app it will help us understand how the virus is spreading so that we can respond to quickly stop it spreading further and save lives. To find out more about the NHS COVID-19 app and ensure you are doing your part to help protect your friends, your family and the community click here - NHS COVID-19 app

Testing in Castle Point

The nearest designated Mobile Testing Units for Castle Point are currently located at The Paddocks, Canvey Island and Woodside, Benfleet.  Both sites are being well-used. Visit the ECC COVID-19 testing page which is updated regularly

These designated mobile testing sites are currently located at The Paddocks 7 days per week and on Sunday, Tuesday and Wednesday at Woodside Hall.  The frequency can vary each week.  To assist with this we ask patrons of the sites are being asked to avoid using the car parks being used during occupancy of the Mobile Testing Units.

Lateral Flow tests are also known as rapid tests and are now available for residents to collect from 21 libraries and five other district sites, with plans to introduce more going forward.  These enable tests to be available locally to the wider population.  The tests are ONLY for people for who DO NOT have symptoms and give results in around 30 minutes. Within Castle Point, these tests are available from the Canvey Island Library, Hadleigh Library and South Benfleet Library.

Canvey Island Library
High Street, Canvey Island,
Monday 9am – 5:30pm, Tuesday-Friday 9am – 5pm, Saturday 9am – 3pm.  

Hadleigh Library
180 London Road, Hadleigh

South Benfleet Library
264 High Road, South Benfleet


Where can you get tested?

Depending on availability, you may be offered a test at:

More information on testing: Testing for coronavirus (COVID-19) - NHS (

Who is eligible to be tested for COVID-19?

Anyone who lives in Castle Point who has symptoms of coronavirus can now get tested. To do so you should book an appointment.

If you have symptoms of coronavirus 

You can book an appointment through the NHS COVID-19 App

You can book a test on the NHS website  or call 119.

If you are an essential worker  and you meet the criteria, book a test on GOV.UK

If you do not have symptoms of coronavirus, you can book an appointment at a Lateral Flow Testing Site.

What are mobile testing units?

Mobile testing units are now enabling more people to be tested. These are particularly useful for those who cannot easily access national facilities.  Please note that it is important to get tested within 3 days of presenting symptoms, therefore we ask that you do not wait for a local mobile testing unit to become available when booking a test. You should book an appointment to get tested. The mobile testing units are not a walk-in facility.

What is a lateral flow test (LFT)?

A lateral flow test (LFT) allows people who have no symptoms to find out if they are infected, but not know it yet. It's a rapid test, and you can get a result within 20-30 minutes.

Care home test kits

Visit GOV.UK to find out who can apply and how to apply for care home test kits

If you’re unable to visit a test centre

You may be able to book a home test on GOV.UK if you meet the eligibility criteria