Reduced Services

Coronavirus (COVID-19) Update

In line with social distancing advice and to protect residents and staff the Council has taken the decision to close the Council offices to the public until further notice.

Whilst the offices are closed to visitors, you are still able to access services and information from this website 24/7.

Information and advice on coronavirus (COVID-19) and how to access Council Services during this period can be found on our Coronavirus information page

We ask that all residents #StayHomeSaveLives – see a Message from the Leader of the Council

Service update and information page

Last updated: 29 May - 11:58

Coronavirus related updates and changes to our usual services  

Please see below a list of changes to our usual services;

Current Department status
Department Current Status
Benefits

Latest Information From Benefits

Benefit Investigation Service Business as usual
Business Rates

Latest Information on Business Rates

Car Parks

All other Council Car Parks are open as normal and standard parking charges apply.

Cemeteries

Woodside Cemetery has re-opened for memorial visits to graves.  Visitors should still respect social distancing rules at all times.

Concessionary Fares (Essex County Council) Business as usual
Council Tax Latest Information From Council Tax
Council Meetings and Mayoral activities

All Formal meetings of the Council have been suspended until further notice.

The Mayor will not be undertaking public engagements or meetings until further notice.

Council Tax/Business Rates recovery Business as usual
Electoral Services

All enquiries should be made via email to elections@castlepoint.gov.uk or telephone 01268 882200.

For the latest information on registering please see: www.castlepoint.gov.uk/electoral-services

Environmental Health

New bookings for Pest Control Services temporarily suspended.

No enforcement will be taken at this time which would result in restrictions on the delivery of food and other essential items. 

Halls - Enquiries and bookings Closed until further notice, to get in touch please contact halls@castlepoint.gov.uk
Housing Services & Homelessness Business as usual, click here for Coronavirus Housing Advice
Human Resources All enquiries should be made via email to humanresources@castlepoint.gov.uk
Leisure Services Latest information on Leisure Services
Licensing Click here Licensing Update
Parks and Open Spaces

Parks and Open Spaces will continue to be open - these must be used in line with social distancing rules

Playground - these are closed in line with governmental guidelines

Opening times and latest updates for Hadleigh Country Park can be found on the Explore Essex website https://www.explore-essex.com/places-to-go/find-whats-near-me/hadleigh-country-park 

Dog waste bags - until the normal outlets re–open we are unable to supply dog waste bags

Peabody

Community drop in services suspended Peabody Contact Numbers [pdf] 48KB

Pest control

New bookings for Pest Control Services provided by CPBC are temporarily suspended.

Customers can find a list of alternative local service providers on www.npta.org.uk/member-search (National Pest Technicians Association) or www.bpca.org.uk/find  (British Pest Control Association.)

Planning

Please only use electronic means of submission and communication. Planning applications are still being processed but no meetings or site visits are currently taking place

Email planning at planning@castlepoint.gov.uk 
 
Click here for New Local Plan update information.
Public Conveniences All Public Conveniences CLOSED

Recycling Centre for Household Waste (Essex County Council)

The Recycling Centre for Household Waste, Canvey Road, Canvey Island SS8 0QU is now open from 9am daily.

Visiting this site is only for items that cannot be stored without causing a risk of injury, health or harm.  Kerbside collections should still be used, and waste that can be presented at the kerbside should not be taken to these centres.

Please expect very long queues and delays - stagger visits where possible.

For amended opening hours and site restrictions visit:  www.loveessex.org/newrules

Refuse & Recycling / Bin Collections (also see below)

All collections are still running as normal - continue to present your waste in line with your collection day

Garden/food waste sacks - If you require garden/food sacks please visit the link to our oline shop below.

Garden waste bulky collection - These are now available to book see: www.castlepoint.gov.uk/gardenwaste-bulky-collections

Pink Sacks - Due to unprecedented demand we are no longer taking orders for free delivery of pink sacks.  The annual delivery of sacks has now commenced and all households will be delivered 2 rolls of pink sacks over the coming weeks.

Pink sacks are available at the Co-op, Kiln Road, Benfleet and Co-op Tarpots.

Pink & Black sack annual delivery - This delivery has now begun, and is estimated to take up to 4 weeks to complete.

Dog waste bags - until the normal outlets re–open we are unable to supply dog waste bags

Bulky waste - Bookings now being taken for collections.  For more info: www.castlepoint.gov.uk/bulky-waste

Textile Banks - These are not currently able to be serviced - please use the kerbside textile collection - www.castlepoint.gov.uk/textiles

Online Shop  

#Managingwaste

Regeneration and Business support Business as usual

 

Waste Services

How do I manage my bins if I'm told I have to self-isolate?

Disposing of waste

If you’re self-isolating, either as a precaution or because you have Coronavirus (COVID-19) please follow these four simple steps to reduce the spread of the virus:

  1. Catch coughs or sneezes in a tissue - keep washing your hands.
  2. Store all personal waste (eg; used tissues and disposable cleaning cloths) securely within disposable bags.
  3. When appropriate, these bags should be removed and placed into another bag and securely tied or sealed.  Any bag should then be stored for 72hours before being mixed with other waste- the virus should not survive outside the body longer than this time.
  4. Only after 72 hours can the waste be disposed of as normal - it can then be presented on your usual day collection.

 

Ways to support your collection crews:

  1. Please maintain at least 2 metres social distance and don’t approach collection crews.
  2. Please avoid putting out additional waste for collection. If every household puts out more waste than usual, the collection vehicles will fill up quicker. This could result in some households not having their waste collected, as well as placing additional strain on collection crews.
  3. Please continue to treat collection crews with respect.
  4. Please place your bins, boxes and bags at the kerbside ready for your collection.
  5. Please be mindful where you park your car on collection day. With more people at home, residential roads are busier with parked cars making it harder for collection vehicles to get through.
  6. Please give them a cheer or round of applause as they pass.
  7. Please download our colouring sheet, colour it and stick it in your window for a wave or a toot.  Tag us in your social media post and we shall repost your pictures. Download here:

Colour me in