Reduced Services

Accessing Council Services:  

  • You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
  • The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
  • You can find information and advice on COVID-19 and our 24/7 online services on our  Coronavirus information page

Service update and information page

Last updated: 18/08/21 - 14:15

Coronavirus related updates and changes to our usual services  

Please see below a list of changes to our usual services;

Current Department status
Department Current Status
Benefits

Latest Information From Benefits

Benefit Investigation Service Business as usual
Business Rates

Latest Information on Business Rates

Car Parks

All Council Car Parks are open as normal and standard parking charges apply.

Car Parks Information

Cemeteries

Woodside Cemetery is open for memorial visits to graves.

Cemeteries and Churchyards Information

Concessionary Fares (Essex County Council) Business as usual
Council Tax Latest Information From Council Tax
Council Meetings and Mayoral activities

No formal meetings of the Council will be held at the council offices until further notice, however please check our website for any virtual meetings that may take place during the COVID-19 emergency. Agendas and Minutes 2020/2021

The Mayor is now undertaking public engagements or meetings in person. Request for the Mayor to attend an event.

Council Tax/Business Rates recovery Business as usual
Electoral Services

Business as usual

All enquiries should be made via email to elections@castlepoint.gov.uk or telephone 01268 882200.  Latest information on registering

Environmental Health

New bookings for Pest Control Services temporarily suspended.

No enforcement will be taken at this time which would result in restrictions on the delivery of food and other essential items. 

Halls - Enquiries and bookings Halls have now reopened subject to COVID restrictions. For bookings and enquiries please contact halls@castlepoint.gov.uk
Housing Services & Homelessness Business as usual, click here for Coronavirus Housing Advice
Human Resources All enquiries should be made via email to humanresources@castlepoint.gov.uk
Leisure Services Latest information on Leisure Services
Licensing Click here Licensing Update
Parks and Open Spaces

Parks and Open Spaces will continue to be open - these must be used in line with social distancing rules

Playgrounds - will remain open throughout current restrictions - users should use hand sanitiser before and after using equipment and wash hands thoroughly as soon as they return home.

Opening times and latest updates for Hadleigh Country Park can be found on the Explore Essex website.

Dog waste bags - Owing to restrictions within our outlets, we are currently unable to supply dog waste bags

Peabody

Community drop in services suspended  Peabody Contact Numbers[pdf] 97KB

Pest control

New bookings for Pest Control Services provided by CPBC are temporarily suspended.

Customers can find a list of alternative local service providers on National Pest Technicians Association or British Pest Control Association.

Planning

Please only use electronic means of submission and communication. Planning applications are still being processed but no meetings or site visits are currently taking place

Email planning at planning@castlepoint.gov.uk 
 
Click here for New Local Plan update information.
Public Conveniences

Public Conveniences will remain open throughout current restrictions - please ensure you wash your hands after use.

Public Toilet Information

The Thorney Bay toilets are not currently open.

Recycling Centres
(Essex County Council)

The Recycling Centre for Household Waste, Canvey Road, Canvey Island SS8 0QU will remain open throughout current restrictions, but should only be visited if waste cannot be stored and the journey is absolutely essential.

Wherever possible use kerbside collections, waste that can be presented at the kerbside should not be taken to these centres. If you do visit a recycling centre, expect long delays as we limit cars on the site. Social distancing and new site restrictions are also in place.  

Amended opening hours and site restriction information  

Refuse & Recycling / Bin Collections (also see below)

All collections are still running as normal - continue to present your waste in line with your collection day  These collections will remain throughout current restrictions.

Garden/food waste sacks - you can purchase garden waste sacks and caddy liners from:

 

 

Garden waste bulky collection - Service suspended for new bookings - all current bookings will be honoured. 

Pink Sacks - All pink sacks are FREE.  Sacks can be collected from:

 

 

Dog waste bags - due to restrictions at our normal outlets we are unable to supply dog waste bags

Bulky waste - Bookings now being taken for collections.  For more info: Bulky Waste Collection.

Textile Banks - These are not currently able to be serviced - please use the kerbside textile collection - Textile Collection Information

 

Regeneration and Business support Business as usual

Waste Services

How do I manage my bins if I'm told I have to self-isolate?

Disposing of waste

If you’re self-isolating, either as a precaution or because you have Coronavirus (COVID-19) please follow these four simple steps to reduce the spread of the virus:

  1. Catch coughs or sneezes in a tissue - keep washing your hands.
  2. Store all personal waste (eg; used tissues and disposable cleaning cloths) securely within disposable bags.
  3. When appropriate, these bags should be removed and placed into another bag and securely tied or sealed.  Any bag should then be stored for 72hours before being mixed with other waste- the virus should not survive outside the body longer than this time.
  4. Only after 72 hours can the waste be disposed of as normal - it can then be presented on your usual day collection.

 

Ways to support your collection crews:

  1. Please maintain at least 2 metres social distance and don’t approach collection crews.
  2. Please avoid putting out additional waste for collection. If every household puts out more waste than usual, the collection vehicles will fill up quicker. This could result in some households not having their waste collected, as well as placing additional strain on collection crews.
  3. Please continue to treat collection crews with respect.
  4. Please place your bins, boxes and bags at the kerbside ready for your collection.
  5. Please be mindful where you park your car on collection day. With more people at home, residential roads are busier with parked cars making it harder for collection vehicles to get through.
  6. Please give them a cheer or round of applause as they pass.
  7. Please download our colouring sheet, colour it and stick it in your window for a wave or a toot.  Tag us in your social media post and we shall repost your pictures. Download here:

Colour me in