Reduced Services

Accessing Council Services:  

You can now access services, get advice and support, and transact with us in the following ways:

  • By accessing our wide range of 24/7 online services
  • By emailing directly to the relevant service
  • By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri). 
  • By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.

Need to send us evidence for your claim?

If you have already submitted a New Claim form or reported a change in your circumstances and just need to send us additional evidence, you can now do this by clicking the link below:-

Step 1
First you will need to photograph or scan your documents and save them on your smart phone, tablet or computer.
Step 2
Now complete the Evidence Attachment Form here with your personal details. (Please ensure you add your email address to ensure delivery of a confirmation receipt)
At the top of the form, there is a button that says 'Upload & Attach file'. Select this and you will be able to browse your documents to attach them to the form. A message will appear to confirm the successful upload.
Step 3
Continue to do this for each document you want to send us, then select the 'Submit' button. You will then be sent a confirmation email.
Please note that if you have already completed and submitted a form which gave you a reference number - for example, a benefits claim form - you cannot enter that reference number where it states "Continue previously saved form" to submit evidence. You must click "Start New Form" instead.
Remember you can use this page to send us evidence to support your claim at any time - so don't delay, send your evidence today!

If you have any issues, please contact the Benefit Section for advice.