Reduced Services

Coronavirus (COVID-19) Update

In line with social distancing advice and to protect residents and staff the Council has taken the decision to close the Council offices to the public until further notice.

Whilst the offices are closed to visitors, our operating hours remain unchanged.

You are still able to access services and information from the website 24/7 and via email and phone during operating hours.

For information and advice on coronavirus (COVID-19), and to volunteer to help in your community, please see our Coronavirus information page.

For information on our services, including waste collections, please see our Service update and information page

For information on businesses and business rates, please see our Business advice page


Water Pollution

Complaints about water or land contamination are investigated by either the Environment Agency or Castle Point Borough Council, depending on which organisation has permitted the activity. In general the majority of water contamination issues are licensed by the Environment Agency.

If you require more information or want to make a complaint about an activity licensed by Castle Point Borough Council contact the Environmental Protection team on 01268 882200 or email us

To make a complaint about an instillation licensed by the Environment Agency telephone 03708 506506.