Reduced Services

Accessing Council Services:  

  • You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
  • The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
  • You can find information and advice on COVID-19 and our 24/7 online services on our  Coronavirus information page


Castle Point Borough Council will be closed from Christmas Eve and will re-open for telephone enquiries and pre-booked office appointments at 8.45 am on Tuesday 4th January 2022.

Castle Point Borough Council would like to wish all residents a very happy and safe Christmas and best wishes for the New Year.

What if you are unable to pay your Business Rates

If you are having difficulties in making payment in accordance with your bill please contact the council offices as it may be possible to arrange alternative payments without the need for recovery action.

If you do not pay and do not contact us to make a payment arrangement, we may have to take you to court. This could mean you having to pay the costs of legal action.

It is far better for you to contact us as soon as you get into difficulty. If we take formal recovery action, the amount of help we can give you is limited.