Reduced Services

Coronavirus (COVID-19) Update

In line with social distancing advice and to protect residents and staff the Council has taken the decision to close the Council offices to the public until further notice.

Whilst the offices are closed to visitors, you are still able to access services and information from this website 24/7.

Information and advice on coronavirus (COVID-19) and how to access Council Services during this period can be found on our Coronavirus information page

We ask that all residents #StayHomeSaveLives – see a Message from the Leader of the Council

Working Together

Working Together Banner

Pathways into work help you to identify what support is needed to prepare you for a pathway into work, this may include; support with preparing a CV, job searching, volunteering opportunities, work experience placement and accredited training.  Learning new skills can help boost your confidence and lead to new opportunities, increasing your chances of securing a job and improve your quality of life.

Help with childcare costs when moving from benefits into work. Childcare costs do not need to influence your decision to return to work, if you are eligible you may be able to claim up to 70% of your childcare costs dependant on your income.  We can look at ways of helping you overcome childcare issues.

Budgeting Support to equip you with a practical process that you can use to set affordable and sustainable budgets. When times are difficult, finding ways to boost your income is not an easy task.  Help is available with budgeting and debt management. A referral can be made for you to a number of organisations that offer free, impartial advice and debt solutions. If you are able to work, don’t give up.  Keep looking for opportunities that could improve your situation.  If you are already in work, could you increase your hours or take on another job?.

Tenancy Issues can arise when you are having difficulties keeping up with your rent costs, this can lead to rent arrears and consequently eviction.  We can provide tenancy support and help you to deal with various issues affecting your tenancy sustainment.

Welfare Benefit Advice supporting you with any benefit issues and helping you to understand what benefits you may be entitled to, providing advice on how to make applications for benefit where applicable.

Universal Credit (UC) is being introduced in stages throughout the UK, it will replace a range of mean-tested benefits and Tax Credits for people of working age.  It will merge several large welfare benefits into one and you will receive one monthly payment.  We can support you through your transition onto Universal Credit.  For further information on Universal Credit, please visit or telephone the Universal Credit helpline on 0800 328 5644

Help with substance misuse to identify your immediate needs and finding ways of supporting you towards recovery.  Referrals can be made for you to access the services you require from specialist drugs or alcohol treatment professionals in your area. Giving emotional support and help with pathways into training and employment.

Going back to work doesn’t mean giving up all of your benefits, some benefits may carry on and others may be available once you are working.  Ongoing support and encouragement during your ‘settling in’ period can be provided as required.  


It was previously possible to contact a Community Engagement Support Officer for enquiries relating to this page, but this role is currently under review. We apologise for any inconvenience caused, and will update this page again when we have more information.