Refuse/Recycling collections will be one day late on the week of 27 May due to the bank holiday. Please present your waste before 7am one day later than your usual collection day. Please note: this does not affect country round residents
Castle Point Borough Council investigate food and food premises complaints as part of its role to protect public health.
We will only investigate complaints about food premises, which relate to food safety. They include:
We do accept anonymous complaints but use our discretion to take or not to take action based on relevant risk criteria. If you do leave your details we guarantee that they will be kept confidential. However, you may be asked to make a witness statement if your complaint results in legal action being taken against the premises.
Food premises have a legal duty to only sell food that complies with food safety requirements.. If you buy food and find a problem with it contact Environmental Health Services to discuss action that can/cannot be taken.
The last four items above would normally be dealt with by Essex County Council Trading Standards Department.
There are some complaints that we will not investigate if they present no risk to public health or safety. If your complaint falls into this category you will be advised of this and the reason why.