Accessing Council Services:
You can now access services, get advice and support, and transact with us in the following ways:
- By accessing our wide range of 24/7 online services
- By emailing directly to the relevant service
- By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri).
- By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.
Accessability Statement for Castle Point Borough Council website
This accessibility statement applies to the www.castlepoint.gov.uk website which has been developed for and is managed by Castle Point Borough Council.
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and Voiceover)
AbilityNet has advice on making your device easier to use if you have a disability. This includes how to:
- make your mouse easier to use
- use your keyboard instead of a mouse
- talk to your device
- make your device talk to you
- make text larger
- change your colours
- magnify the screen
We’ve also made the website text as simple as possible to understand.
What to do if you can't access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can:
- Contact us on the Website Feedback form
- Call us on 01268 882200
We’ll consider your request and respond back to you in ten working days
How accessible this website is
We know some parts of this website are not fully accessible:
- We have a small number of embedded videos on our site. Some of these do not have captions
- Some of the images on our site do not display appropriate alt text
- Most older PDF documents are not fully accessible to screen reader software
- PDF documents are not correctly titled
- PDF documents do not contain a page language
- Page heading do not fall within a content section.
- The scrolling banner on the leisure page does not have text equivalent content.
Feedback and contact information
- by phone 01268 882200
- email : firstname.lastname@example.org
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Richard Macaskill at email@example.com, alternatively, you can leave us some Website Feedback
All pages have a rate this page feature, this will better ebable editors to link comments with specific pages that may have a issue.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Castle Point Borough Council is committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
How we tested this website
We tested this website using the automated testing tools on SiteImprove, which reports its findings to us every week.
SiteImprove checks across the whole of our site on a regular basis and reports on:
- pages that conform to WCAG A, AA or AAA standards
- issues with CSS validation
- issues with HTML validation
- PDF accessibility including problems with tagging, language definition, headings and labels
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Issues with technology
- Many of our older PDFs don't meet accessibility standards. For example, they may not be marked up so they are accessible to a screen reader.
- We have taken care to make sure our PDFs are not essential to providing our services such as making sure the information contained in them is provided in another way.
- We understand that the regulations do not require us to fix PDFs or other documents published before 23 September 2018, if they're not essential to providing our services.
- We aim to ensure that any new PDFs or Word documents we publish from 23 September 2020 onwards will meet the accessibility standards.
Preparation of this accessibility statement
This statement was prepared on 29/09/2020. This statement was last reviewed on 30 September 2021.
We continuously monitor our website’s accessibility unsing on automated testing tools. We have developed, and stringently follow, a style guide to ensure all our content is easy to read and is written in an accessible way.
We are working with suppliers to resolve any identified accessibility issues where we do not have direct control over their product.
British Computer Association of the Blind have a number of links to software solutions for the visually impaired.
Free screen readers
The Thunder Screen Reader talking software is compatible with XP or later and will be immediately usable by someone who can't see to read the screen. You will have a talking computer which will speak as you press keys and read out to you what is on the screen.
NV Access Empower lives through non-visual access technology
- SoundlinksSpecialists in audio and speech access.