Reduced Services

Accessing Council Services:  

  • You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
  • The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
  • You can find information and advice on COVID-19 and our 24/7 online services on our  Coronavirus information page .  


Using this website

This website, has been developed for and is managed by Castle Point Borough Council.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and Voiceover)

AbilityNet has advice on making your device easier to use if you have a disability. This includes how to:


What to do if you can't access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can:

We’ll consider your request and respond back to you in ten working days


How we tested this website

We tested this website using the automated testing tools on SiteImprove, which reports its findings to us every week.

SiteImprove checks across the whole of our site on a regular basis and reports on:

  • pages that conform to WCAG A, AA or AAA standards 
  • issues with CSS validation
  • issues with HTML validation
  • PDF accessibility including problems with tagging, language definition, headings and labels


Technical information about this website's accessibility

We are committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Issues with technology

It’s not possible for users to modify text spacing or line height.

Many of our older PDFs don't meet accessibility standards. For example, they may not be marked up so they are accessible to a screen reader.

We have taken care to make sure our PDFs are not essential to providing our services such as making sure the information contained in them is provided in another way.

We understand that the regulations do not require us to fix PDFs or other documents published before 23 September 2018, if they're not essential to providing our services. 

We aim to ensure that any new PDFs or Word documents we publish from 23 September 2020 onwards will meet the accessibility standards.


Issues with images, video and audio

  • We have a small number of embedded videos on our site. Some of these do not have captions
  • Some of the images on our site do not display appropriate alt text


What we are doing to improve accessibility

This statement was updated on 29 September 2020.

We continuously monitor our website’s accessibility based on automated testing. We have developed, and stringently follow, a style guide to ensure all our content is easy to read and is written in an accessible way.

We are working with suppliers to resolve any identified accessibility issues where we do not have direct control over their product.


Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website.

If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, you can leave us some Website Feedback

All pages have a rate this page feature, this will better ebable editors to link comments with specific pages that may have a issue. 

Contacting us by phone

  • call us on 01268 882200 



If you are a visually impaired individual, or are using the software to evaluate sites for accessibility, you may use the software for free, but will not be entitled to support.

If you require the software for use with visually impaired clients and need training or support, then you should register it by purchasing the user licence(s) you need. Please visit Soundlinks web site for details on how to purchase licence(s).


Download software

British Computer Association of the Blind have a number of links to software solutions for the visually impaired.

Free screen readers

  • The Thunder Screen Reader talking software is compatible with XP or later and will be immediately usable by someone who can't see to read the screen. You will have a talking computer which will speak as you press keys and read out to you what is on the screen.

  • NV Access Empower lives through non-visual access technology

  • Soundlinks Specialists in audio and speech access.