Accessing Council Services:
You can now access services, get advice and support, and transact with us in the following ways:
- By accessing our wide range of 24/7 online services
- By emailing directly to the relevant service
- By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri).
- By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.
Notices for specific service areas
- Privacy Notice - National Fraud Initiative [pdf] 253KB
- Privacy Notice - New Local Plan 2018 [pdf] 182KB
- Privacy notice - Housing Services [pdf] 165KB
- Environmental Health Privacy Notice [pdf] 257KB
- Housing Department Privacy Notice [pdf] 267KB
- PRIVACY NOTICE Revenues and Benefits March 2020[pdf] 172KB
- Privacy notice - Planning Services [pdf] 269KB
- Privacy Notice - Leisure and Halls Services [pdf] 224KB
- Privacy Notice - Regeneration and Business Support [pdf] 253KB
- Privacy Notice Governance & Electoral Services [pdf] 87KB
In addition to the above notices please refer to our website terms and conditions.