Buying Goods and Services

Trading Standards is responsible for ensuring businesses and consumers understand their legal rights and responsibilities in relation to legislation that falls within its remit. Trading Standards operate under policies and procedures that outline how we work.


If you need to contact Trading Standards please call the Trading Standards helpline (run by Citizens Advice) on 03454 040506.

Business advice and guidance

Our specialist advisors are available to provide advice and guidance to businesses regarding consumer issues.  For more information, call the Trading Standards Business Advice Line on 0345 603 7626.

Buy With Confidence

Trading Standards operates the Buy With Confidence scheme, which enables consumers to identify approved traders who readily demonstrate commitment to high working standards, high levels of customer care and a fair trading policy.

Rogue doorstep traders

We encourage anyone who has been targeted by cold callers to call the Trading Standards helpline on 03454 040 506 for advice, guidance and support. 
Trading Standards staff are experienced in dealing with residents who have been targeted by these callers and residents should not be embarrassed or afraid to get in touch. Our advice is never to do business with cold callers offering household maintenance and repairs.

Buying a used car

If you're buying a used car, it pays to be informed before you make your purchase. To help, we've produced a checklist of the main things to be aware of so you can buy with confidence.


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