Our Contractor Code of Conduct was written with input from our residents to tell us what is most important to them for when a Council contractor visits them at home.
Our contractors will be customer focused. They will always:
- Introduce themselves and show their ID card
- Behave in a polite and professional manner
- Endeavour to keep appointments for all repair appointments
- Aim to fix the repair at the first visit
- Let you and any neighbours who may be affected by the work know what they’re doing
- Respect your home and contents
- Ensure your safety and that of your household members
- Keep you informed about the status of a repair (in the event of any delay or cancellation notifying you as soon as possible)
- Report any safeguarding concerns to the Council
Whilst working in your home they will:
- Let you know about the work and how long it will take
- Be respectful of shared areas such as gardens, car parks and access ways
- Be polite and courteous and not use abusive or offensive language
- Keep you up to date while they are doing the job
- Be considerate of any needs that you may have
- Use shoe protectors or dust sheets
- Keep disruption to a minimum
- Provide their own power source
- Make sure all materials and equipment used at your home are kept safe
- Clean up all rubbish created by the work
- Complete repairs to a high standard, within the specified target time
- Let you know when the job is complete
- Check that you’re happy that the work has been completed to a high standard
Whilst the contractor is working in your home they will not:
- Leave entrance doors to your home or common areas open and unattended
- Play music or the radio without your permission
- Use your toilet, phone, or any of your belongings unless you give them permission
- Smoke in your home or garden
When leaving the contractor will:
- Leave your home clean, tidy and secure at the end of each working day
- Clean up thoroughly and remove all materials upon completion
- Make sure that, wherever possible, supplies of gas, electricity and water are fully restored at the end of each day, or where this is not possible ensure that there is a temporary supply
- Ask you to complete a satisfaction survey
If you feel a contractor doesn’t meet our standards then please let us know.