Housing Services

See our Christmas closure information for our opening times and more over the festive period.

In the event of an emergency, such as a fire, please call 999 and follow their instructions.

After calling the emergency services, please contact our Housing team on 01268 882200 or contact 0800 833 162 for our out-of-hours Housing service.

Help shape our Housing Allocations Policy

Consultation open: 5 January – 8 March 2026

We’re updating our Housing Allocations Policy to make sure it is fair, transparent, and meets the needs of our local residents. Your views are vital in shaping these changes.

Why are we consulting?

The policy sets out how we allocate social housing in Castle Point. We want to:
Make the process clearer and easier to understand
Ensure decisions are fair and transparent
Comply with recent legislation and good practice
Make best use of the limited social housing available
Make it easier to understand who is eligible
Improve the way we prioritise people

Your feedback will help us finalise the policy. Please complete the survey by 8 March 2026. We anticipate that the new policy will be launched in 2026/7.

Take the survey now

Estimated time: 10 to 15 minutes