Reduced Services

Accessing Council Services:  

You can now access services, get advice and support, and transact with us in the following ways:

  • By accessing our wide range of 24/7 online services
  • By emailing directly to the relevant service
  • By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri). 
  • By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.

House-to-House Collections licence

Licence summary

To carry out house-to-house collections for charitable purposes in England and Wales you need a licence from the local authority.
 

Eligibility Criteria

Applications must be in the form prescribed by the local authority.
You must be a fit and proper person.
 

Regulation Summary

A summary of the eligibility criteria for this licence
 

Application Evaluation Process

No provision in the legislation
 

Will Tacit Consent Apply?

No. It is in the public interest that the authority must process your application before it can be granted. If you have not heard from the local authority within a reasonable period, please contact it.
 

Apply online

Apply to run a charitable collection

Notify us of the result of a charitable collection
 

Failed Application Redress

Please contact your Local Authority in the first instance.
You have the right to appeal to the Minister for the Cabinet Office.
Appeals must be lodged within 14 days of the refusal.
 

Licence Holder Redress

Please contact your Local Authority in the first instance.
You have the right to appeal to the Minister for the Cabinet Office.
Appeals must be lodged within 14 days of the decision.
 

Consumer Complaint

We would always advise that in the event of a complaint the first contact is made with the trader by you - preferably in the form a letter (with proof of delivery). If that has not worked, if you are located in the UK, Consumer Direct will give you advice. From outside the UK contact the UK European Consumer Centre.
 

Other Redress

E.g. about noise, pollution, etc. Also should one licence holder complain about another.
 

Trade Associations

None