Reduced Services

Accessing Council Services:  

  • You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
  • The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
  • You can find information and advice on COVID-19 and our 24/7 online services on our  Coronavirus information page .  

Parking Enforcement

Information regarding South Essex Parking Partnership.

From 1st April 2011 Chelmsford Borough Council will be responsible for street Parking Enforcement in Basildon, Brentwood, Castle Point, Chelmsford, Maldon and Rochford.

A South Essex Parking Partnership Joint Committee has been formed and will be responsible for all the decision making aspects of the new operation.

What's new and what to expect

You can expect to still see Enforcement Officers and the current levels of service will be maintained. The main change is the introduction of a central back office which will be situated at Chelmsford Borough Council.  This central back office will be responsible for the processing of penalty charge notices, resident / other permits and all associated enquiries and administration.

If you have a parking enquiry please do NOT contact Castle Point Borough Council but rather use the contact details below.

Pay a Penalty Charge notice

Payment Methods
On-line: www.chelmsford.gov.uk/payments
Automated 24/7 phone payment: 01245 606555
Pay cash at post office and pay point outlets:Send cheque or postal order to:
(PCN number to be written on reverse of cheque / postal order)		 There will be a bar code on the Penalty Charge Notice which needs to be scanned for cash payment to be taken.
 

South Essex Parking Partnership
Chelmsford City Council
Civic Centre,
Duke Street,
Chelmsford,
Essex, CM1 1JE

Challenge a Penalty Charge Notice

Challenge Methods
On-line: https://southessex.self-serve.co.uk/
Send written challenge to: South Essex Parking Partnership
Chelmsford City Council
Civic Centre,
Duke Street,
Chelmsford,
Essex, CM1 1JE

General enquiries

During office hours: Monday to Friday 08.45 to 16.45 
Telephone: 01245 606710
Email: parking@chelmsford.gov.uk