Reduced Services

Accessing Council Services:  

  • You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
  • The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
  • You can find information and advice on COVID-19 and our 24/7 online services on our  Coronavirus information page

Combined Safeguarding Policy and Strategy for Children, Young People and Vulnerable Adults

The Council is committed to ensuring that everyone in the community will be protected and enabled to live as independently as possible in a safe environment.

We believe that every child and vulnerable adult residing in one of our properties or receiving a service from us has the right to live free from abuse. Wherever possible we will work with our partners to ensure that this aim is achieved. Council staff are trained and supported in recognising and dealing with incidents of abuse.

The Council has developed a  Combined Safeguarding Policy and Strategy for Children, Young People and Vulnerable Adults

Commitment to using these procedures will enable staff to be clear about what to do when faced with an incident of abuse or where they suspect that a vulnerable adult is being abused or neglected.

Safeguarding Lead: Melanie Harris, Head of Licensing & Safer Communities 01268 882369