Introduction
Castle Point Borough Council ("the Council") have designed a Council housing maintenance and repairs policy that describes the Council’s approach to maintaining and repairing its Council homes.
The Council’s approach
The Council is committed to providing a repairs and maintenance service that is customer focused, and it expects its contractors to have the same commitment to the tenants and leaseholders that live in the Council's homes.
The Council has worked with some engaged residents to design a Contractors Code of Conduct.
What repairs am I responsible for?
You are responsible for repairing, renewing, replacing, or maintaining the following items:
- Sink plugs and tap washers
- Fuses
- Light bulbs
- Toilet seats
- Cylinder jackets
- Door chains, door numbers and letter boxes
- Door and window keys
- TV aerials (except those that are shared)
- Clothes drying lines, except to communal areas
- Blockages to waste pipes
- Dustbins
- Electric or gas appliances, not supplied by the Council, for example, cookers, fridges and washing machines
- Fixtures, fittings and improvements installed by the tenant
- Fencing (unless the fencing is adjacent to a public footpath, open space, or highway)
What are the timescale for repairs?
- Emergency repair - within 4 hours
Any reported repair that puts the health, safety or security of the tenant/leaseholder or third party at immediate risk or adversely affects the structure of the home and will consist of attending and making safe only. - Urgent repair - within 7 calendar days
While not an emergency the repair requires quick action to prevent more serious issues or risks to health, safety and security. - Routine repairs - within 28 calendar days
Any other repairs; these repairs focus on restoring a damaged or worn-out item to a functional condition. - Programme repairs - within 90 calendar days
Any material or extensive repairs that may require quotations, which will include, for example repairs, such as roof replacements, that are not on a planned programme. - Damp, mould and condensation repairs - will be completed according to the appropriate timescale following a risk assessment, with any health and safety hazard being removed by the Council's specialist contractor.
For more detail, see the Damp, Mould and Condensation Policy.
How do I report a repair?
You can report repairs to us by:
T: 01268 882326
E: maintenance@castlepoint.gov.uk or firstcontact@castlepoint.gov.uk
You can also report a repair directly to our contractor MCP+
T: 01268 919076
Planned work
The Council will undertake planned work to deliver home improvements for tenants and will publish details on the Council's website.