To ensure our housing continues to meet our tenants’ needs, our Neighbourhood Management Officers (NMO’s) carry out unannounced tenancy audits across our homes. These visits are done as part of our commitment to providing responsible tenancy management, identifying support needs, maintaining fairness and understanding who is living in our homes.
Tenancy audits are short, unscheduled visits to check that tenancy conditions are being fully met. The visits are designed to ensure our housing stays secure, well-managed and is fairly allocated.
During the visit, NMO’s will:
- Confirm who is living at the property
- Request to see proof of identity for household members
- Identify any support needs
- Check the condition of the home
- Update tenancy records
Tenancy audits help to:
- Ensure homes are occupied by the rightful tenants
- Keep tenancy records accurate and up to date
- Promote safe, well-maintained neighbourhoods
- Identify tenants with support needs so we can make referrals to get help in place
- Identify tenancy fraud, including illegal subletting and abandonment