Reduced Services

Email Issues

We have been experiencing a problem with our email system. Any emails sent to the council from 17.00 on Friday until 14.20 on Monday the 24th September have not been delivered. Please accept our apologies for any inconvenience this may have caused.

Updated: 14:40 24 September 2018


View your Account Online

If you already have your username and password then login here to view your account.
Join over 6,000 residents who have already signed up to this service and get free, convenient, and secure online access to your Council Tax, Benefits, and Business Rates accounts. Help us to use less paper, printing, and postage by receiving your correspondence by email or text. Details are linked to our live systems so information is always accurate and up to date.
Handy Hints
For Handy Hints on using our Online Council Tax Portal please click here for our Hints document
Apply to view your business rates/council tax or housing benefits account online  Please fill out all the fields on the form. Once we have received your request, we will send you a link to this login page, along with your username and password.
You will be able to:
  • look at your account details and how we work out your bill;
  • look at the payments you have made to your account;
  • look at your Council Tax Support and Housing Benefit details and see how we work them out
  • look at your reductions, reliefs and awards;
  • check your Council Tax band or rateable value on your business premises;
  • download your documents directly from the website . When a document becomes available, we will email you!
  • Please note that this service is not available Monday to Friday between 10 pm and 12 midnight due to essential maintenance.

If you need help registering, or have problems accessing the system please email:

Advice and Support

Please see the advice and support timetable  Advice & Support Timetable [pdf] 318KB  showing what is available across the borough for free.