Before reporting a missed collection, please check if your waste was presented:
- on the correct collection day*
- by 7am on the day of collection
- without contamination**
Missed collections must be reported within 2 working days of the correct collection day.
*If you have the wrong day, please re-present the waste on your next collection day.
**If you have presented any recycling with prohibited items (for example, food waste in pink sacks), your recycling sack/box/bin will have a notification on it informing you that your waste was not collected because of this. Please ensure you do correctly separate your waste for the next time, and present it on your next collection day.
Reporting a missed collection
If you have checked the information above, please report a missed collection by completing the form below.