Reduced Services

Accessing Council Services:  

  • You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
  • The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
  • You can find information and advice on COVID-19 and our 24/7 online services on our  Coronavirus information page

Action we can take

We take firm action to prevent, detect and deter fraud and other economic crime against us.

We have:

  • contacts with national law enforcement agencies and access to systems that identify crime and offenders
  • specially-trained experts who can recover evidence from electronic devices, such as computers and mobile phones
  • police-trained investigators who apprehend offenders and search premises
  • accredited officers who can seize cash and get financial evidence so that assets of criminals can be confiscated

If a person is suspected of crime, we may:

  • access their financial details to establish facts
  • obtain and use search warrants to search premises
  • arrest them

Report fraud

Any report of fraud or economic crime against us will be taken extremely seriously.