The Council are responsible for keeping the supplied electrical fixtures, fittings and appliances in your home in good repair.
To ensure the continued safety of our tenants, we inspect the electrical installations in all our properties and communal areas at set intervals. We do not check the electrics in leaseholders homes.
See our Electrical Safety Policy for more information.
What can I do?
You are responsible for looking after your own electrical appliances in your home that are not provided by the Council. These can include items such as:
- Fridge/freezers
- Washing machines
- Televisions
- Radios
- Heaters
- Lamps
- Computers
- Laptops
- Chargers
Electric shocks and fires caused by electrical faults are a major cause of injury and can be fatal. Page 5 of our Resident Safety Information Leaflet gives some top tips on what to look out for to make sure your electrical equipment remains safe to use.
My electricity has stopped working - what do I do?
If you have a key or card meter for your electricity, check that you have enough credit on your meter. You may need to purchase extra credit. If you are in credit, report it to us as there be a fault. Please only use the out of hours service in the case of an emergency.
If you pay for any utilities directly via periodic bills please check that you are not in any arrears with your account. It is your responsibility to pay your utility bills, except where specific charges are levied as part of your rent service charges.
If the issue is not relating to lack of credit or arrears, check the trip switch on the main fuse board. If the switch has been tripped, try to reset the switch.
If the trip switch is not off and your home is not the only one without electricity, there may be a power outage.
If your electricity has stopped working when using an appliance, switch the appliance off and unplug it before resetting the trip switch. If the trip switch now stays on it may be that the appliance is faulty rather than the electrical system. If the appliance has been provided by the Council, report it to us.
Further advice
We recommend you register your white goods so you can be the first to know if the manufacturer issues any safety repairs or recalls.