Reduced Services

Coronavirus (COVID-19) Update

In line with social distancing advice and to protect residents and staff the Council has taken the decision to close the Council offices to the public until further notice.

Whilst the offices are closed to visitors, you are still able to access services and information from this website 24/7.

Information and advice on coronavirus (COVID-19) and how to access Council Services during this period can be found on our  Coronavirus information page

You are invited to view and contribute to the The Mayor's Covid Record of Reflection

Domestic Abuse

Domestic abuse is common. Research shows that 1 in every 4 women and 1 in every 6 men will be affected by it in their lifetime.
Domestic abuse isn't just physical violence, It can be:

Mental - Emotional - Sexual - Financial Control - Bullying - Isolation - Coercive Control - Harassment - Forced marriage - Honour Based Violence

Domestic abuse can affect anyone regardless of their religion, ethnicity, gender, race and sexuality, disability or lifestyle.
Don't suffer in silence. There are a wide range of different organisations which can offer real help and advice to the victims of domestic abuse:

Essex Police

Domestic  abuse Information from Essex Police 

In an emergency always dial 999

Call the dedicated Essex Police domestic abuse non-emergency number 0800 358 0351

Changing Pathways

Phone: 01268 729707

A domestic abuse charity working across the areas of Basildon, Brentwood, Castle Point, Rochford and Thurrock. Provides free and confidential services to support people who are currently experiencing, or have previously experienced domestic abuse.

We offer a range of needs led services including:

  • refuge accommodation
  • outreach/community based support
  • advocacy services for high risk victims, including those experiencing stalking and harassment
  • therapeutic/counselling services
  • a range of group programmes

National Centre for Domestic Violence

For advice and help with getting an injunction

  • Available to everyone
  • Free Legal Injunction Advice
  • Injunctions within 24hrs
  • Completely Confidential
  • Legal Aid available

Free phone 0800 970 2070    text "NCDV" to 60777

Housing Advice Services

Castle Point Borough Council  01268 882200 or the Housing Options pages


South Essex Domestic Abuse Hub

The South Essex Domestic Abuse Hub is a place where you can come for help, advice and assistance. The hub includes a range of support services that you can access.

An image showing the South Essex Domestic Abuse Hub - A4 Campaign flyer - December 2017

South Essex Domestic Abuse Hub has drop-in centres in Basildon, Brentwood, Castle Point, Rochford, and Thurrock.

Each hub is staffed by a team who can offer support by giving:

  • Help and advice to find safe accommodation
  • Help to remain safe in your home
  • Help to access legal advice and assistance
  • Money and welfare advice
  • Help to access therapeutic and outreach support services

Campaign Flyer: Icon for pdf South Essex Domestic Abuse Hub - A4 Campaign flyer - December 2017 [289.36KB]

How to get in touch

To get help from the South Essex Domestic Abuse Hub, please contact us through Changing Pathways:

  • Phone: 01268 729707
  • Lines are open Monday-Friday 9am to 5pm.
  • If you are in immediate danger then please dial 999.



(Men's Advice Line and Enquiries)
A confidential helpline for men experiencing domestic abuse and violence from their partners or ex-partners.

0808 801 0327
Mon-Wed 10am-1pm, 2pm-5pm

Broken Rainbow

(Lesbian, Gay, Bisexual, Transgender)

0800 9995428 or 08452 604 460
Mon 2-8pm
Wed 10-1pm
Thurs 2-8pm

Victim Support

Victim Support is the independent charity which helps people cope with the effects of crime and provides free and confidential support and information to help you deal with what you've been through as a victim or witness, whether or not you report the crime to the police. Victim Support also works to promote and advance the rights of victims and witnesses and is an independent organisation and not part of the police, courts or criminal justice agency.

0845 30 30 900

Essex Victims Gateway

where you can find information and advice on what to do and how to get help if you have been a victim of crime.

You can get practical and emotional support to help you deal with the impact of a crime, even if you don’t want to report it to police or it happened in the past.  The support can be tailored to your particular situation, and specialist services are available for victims of the most serious crime such as rape and sexual violence.

The Essex Victim Gateway has been developed and funded by the Police and Crime Commissioner for Essex.