If you see any spaces you consider to be a ‘Bronze’ standard, please report these to your Neighbourhood Management Officer.
Fly-tipping
What you can expect: clear of fly-tipping.
| Standard | Standard description |
| Gold | Communal areas, bin stores and external estate areas are free from fly-tipped waste, bulky items and abandoned possessions. There is no evidence of unauthorised dumping, and all waste is stored and disposed of appropriately. |
| Silver | There are isolated instances of fly-tipping or bulky waste in communal or external areas, such as black bags, packaging, furniture, shopping trolleys or other discarded items. While the issue is limited in scale, the volume of waste exceeds the expected standard and requires attention. |
| Bronze | There is significant fly-tipping or an accumulation of bulky waste within communal areas, bin stores or around the estate. Multiple items such as furniture, white goods, construction materials or refuse have been abandoned, obstructing communal spaces or creating environmental, health and safety, or fire risks. There is little evidence that the issue has been addressed in a timely manner, and urgent action is required. |
Graffiti
What you can expect: clear of graffiti.
| Standard | Standard description |
| Gold | There is no visible graffiti, vandalism, tagging or unauthorised markings within communal areas, inside the building, on external walls, or anywhere within the surrounding estate. The environment is clean, well maintained and presents a positive appearance. |
| Silver | There are isolated instances of graffiti, tagging or unauthorised markings within the building, on external walls or in surrounding communal areas. The graffiti is limited in extent and does not significantly detract from the overall appearance of the environment, but remedial action is required. |
| Bronze | Graffiti, tagging or vandalism is widespread, excessive or highly visible within the building, on external walls or across communal estate areas. Offensive, discriminatory or threatening graffiti will be automatically be scored as Bronze and treated as a priority. |
Car parks
What you can expect: swept and free from litter and weeds.
| Standard | Standard description |
| Gold | The car park is clean, well maintained and free from litter, leaves, fly-tipping and other debris. Parking bays, markings and signage are clearly visible and in good condition. The area provides a safe, tidy and welcoming environment for residents and visitors. |
| Silver | The car park is generally clean and serviceable; however, there are noticeable accumulations of litter, leaves, weeds or other debris in some areas. Parking markings may show signs of wear, and additional cleaning or maintenance is required to restore the expected standard. |
| Bronze | The condition of the car park is unacceptable, with significant accumulations of litter, leaves, weeds, fly-tipping or other debris. Parking areas may be poorly maintained, and hazardous materials such as broken glass, sharp objects, spillages or other obstructions may be present. The overall condition indicates that routine cleaning and maintenance have been neglected and immediate attention is required. |
Garage areas
What you can expect: garage areas are clear of litter, weeds, debris and garages are usable, have good access and lockable doors and are free of graffiti, vandalism and fly tipping.
| Standard | Standard description |
| Gold | Garage areas are clean, safe and well maintained, with no significant litter, debris, weeds, fly-tipping, graffiti or vandalism. Garages are accessible, in good repair and capable of being used for their intended purpose. Doors, locks and surrounding surfaces are in good condition, and the overall appearance reflects effective neighbourhood management. |
| Silver | Garage areas are generally clean and serviceable; however, there may be minor accumulations of litter, debris, weeds or moss. Isolated instances of fly-tipping, low-level graffiti, minor vandalism or defects may be present, but these do not significantly affect the usability or safety of the garages. Some maintenance or remedial work may be required to restore the expected standard. |
| Bronze | Garage areas are in a poor condition, with significant accumulations of litter, debris, weeds, fly-tipped waste or evidence of vandalism. Garages may be difficult to access, insecure, damaged or unsuitable for their intended use. Hazardous materials, bulk refuse, extensive graffiti or significant disrepair may be present, creating environmental, health and safety, or fire risks. |
Paths, roads and courtyards
What you can expect: swept, free from litter, leaves and weeds.
| Standard | Standard description |
| Gold | Pathways, roads, courtyards and communal external areas are clean, well maintained and free from litter, leaves, debris, weeds and hazardous objects. Surfaces are safe, accessible and provide a positive environment for residents and visitors. |
| Silver | Pathways, roads and courtyards are generally clean and maintained; however, minor accumulations of litter, leaves, detritus or weeds are evident in some areas. The level of cleanliness remains acceptable and is consistent with the expected cleaning cycle, although some attention is required to restore a high standard of presentation. |
| Bronze | Pathways, roads and courtyards are in a poor condition, with significant accumulations of litter, leaves, debris, weeds or other waste materials. Hazardous items such as broken glass, sharp objects or fly-tipped materials may be present. The overall appearance suggests that routine cleaning and maintenance have been neglected, and remedial action is required to restore acceptable standards. |