Housing Improvement Programme

Find out more about the findings of the Regulator of Social Housing, the actions we are taking and how to contact us if you’re a tenant.

The Council is committed to providing the best possible service for our tenants. We recognise that the service can be improved and therefore, we want to work with tenants on a Housing Improvement Programme. 

This page sets out what you need to know. If there is information that we may have missed, then please feel free to ask. The page will be updated as we deliver the improvements.

Regulator's Report

Regulator's Judgement September 2024

  1. What we’re doing to improve

  2. Our response to the Regulator of Social Housing (RSH) findings

  3. Tenant Satisfaction Measures

  4. The Consumer Standards

  5. How we will report our progress

  6. If you’re a tenant

  7. Frequently asked questions

  8. Let us know your concerns