Your Home. Your Voice. Your Community.
We work with tenants and leaseholders to improve housing services and strengthen our communities. Your views help shape the future of housing in Castle Point.
Meet Your Housing Engagement & Customer Relations Team:
- Becky Hennessey, Senior Leasehold & Customer Relations Officer
- Alex Sheridan, Housing Customer Relations Officer
- Robyn O’Toole, Housing Engagement Officer
- Lisa Joyce, Housing Engagement Officer
Draft Housing Engagement Framework Survey
We're creating a new Tenant Engagement and Influencing Framework. This explains how we listen to tenants and involve them in housing decisions. The framework shows the different ways tenants can share their views, check how services are performing and help us make improvements. It brings together tenant feedback, service information, and several tenant panels. Our to give tenants clear and easy ways to have their say and help shape how housing services are run and improved.
Have your say by Sunday 29 March.
Why get involved
Your insight as a Castle Point Borough resident helps shape better local services.
There are several ways to take part and share your views.
For more information, please contact:
Email: ResidentEngagement@castlepoint.gov.uk
Robyn O’Toole: 07484051048 / Lisa Joyce: 07484052866
Complaints
Make a complaint online or email customercare@castlepoint.gov.uk or call 01268 882200.
You can also find our complaints form here.
The Council’s complaints process has two simple stages. A complaint is any expression of dissatisfaction about delays, lack of service, incorrect information, how a policy was applied, failure to meet legal duties, or staff behaviour. Once you make a formal complaint, it is logged and acknowledged, and the Council aims to respond within 10 working days (with a possible 10‑day extension for complex cases).
If you are unhappy with the Stage 1 response, you can request Stage 2, which is reviewed by a senior officer and answered within 20 working days. Any related new issues can be added, while unrelated ones become new complaints. If you still remain dissatisfied after Stage 2, you can take the matter to the Ombudsman.