Reduced Services

Accessing Council Services:  

You can now access services, get advice and support, and transact with us in the following ways:

  • By accessing our wide range of 24/7 online services
  • By emailing directly to the relevant service
  • By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri). 
  • By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.

Pet Shops

If you are selling animals as pets (or with a view to them being later resold as pets) in the course of a business, you will require and 'Animal Activity Licence' under The Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018.

After applying for a licence an inspection will be completed by a Council Officer and, if necessary, a veterinary surgeon. If a veterinary inspection is required, you will have to pay for this.

During your inspection, you will be risk rated and given a star rating or 1-5. To achieve a higher star rating, you will need to meet higher standards. Your star rating will determine your licence length and licences can last from 1 to 3 years depending on the star rating achieved. This is explained in further detail in the licence conditions and guidance relevant to your business:

To apply for a pet shop licence, please follow the link below:

Completed application forms can be returned to the Council either via post or by email. In order for your application to be processed further, you must pay the appropriate fee as stated on out 'Application Forms & Fees' webpage.

For further information, please call 01268 882200 or email

Register of Licensed Pet Shops in Castle Point
Discount Pet Superstore - 12-18 Oak Road, Canvey Island, Essex, SS8 7AT
Chosen Koi - Benfleet, Essex
Vals Pets - 166 Long Road, Canvey Island, Essex, SS8 0JP
Pets at Home - Unit 1B Pelican Retail Park, Claydons Lane, Rayleigh, Essex, SS6 7UP