Emergency repairs
Timescale for remediation: within 4 hours
Any reported repair that puts the health, safety or security of the tenant/leaseholder or third party at immediate risk or adversely affects the structure of the home and will consist of attending and making safe only.
Urgent repairs
Timescale for remediation: within 7 calendar days
While not an emergency the repair requires quick action to prevent more serious issues or risks to health, safety and security.
Routine repairs
Timescale for remediation: within 28 calendar days
Routine repairs focus on restoring a damaged or worn-out item to a functional condition.
Programme repairs
Timescale for remediation: within 90 calendar days
Any material or extensive repairs that may require quotations, which will include, for example repairs, such as roof replacements, that are not on a planned programme.
Damp and mould
Timescale for remediation: will be completed according to the appropriate timescale following a risk assessment, with any health and safety hazard being removed by the Council's specialist contractor.