Reduced Services
Accessing Council Services:
You can now access services, get advice and support, and transact with us in the following ways:
- By accessing our wide range of 24/7 online services
- By emailing directly to the relevant service
- By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri).
- By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.
About My Caddy
Questions
- I am new to the area where can I get the Food Waste Caddies?
- Can I get a second caddy?
- Where can I get more kitchen caddy liners?
- What can I use to line my kitchen caddy?
- How can I clean my caddy?
- What if I fill my food waste caddy before collection?
- Where can I store my caddies?
- Will it be ok to leave my caddy outside even in warm weather?
I am new to the area where can I get the Food Waste Caddies?
Yes - Order for FREE with FREE delivery via our online shop:
www.castlepoint.gov.uk/shop
Can I get a second caddy?
Yes - Order for FREE with FREE delivery via our online shop:
www.castlepoint.gov.uk/shop
Where can I get more kitchen caddy liners?
Liner sacks can be purchased for £1.50 for a roll of 25 liners:
- Waterside Farm Leisure Centre
- Runnymede Leisure Centre
- Benfleet Library
- Canvey Library
- Hadleigh Library
- Tarpots Library
What can I use to line my kitchen caddy?
There are two options:
1. Wrap food in newspaper, before being placed in the caddy
2. Use our caddy liners - can be order via our online shop: www.castlepoint.gov.uk/shop
What if I fill my food waste caddy before collection?
If you require a second external food waste caddy please contact us and we will deliver one to you. However, it may be possible for you to reduce your food waste which could also save you up to £50 a week on the food bill. For more information please go to www.lovefoodhatewaste.com.
Will it be ok to leave my caddy outside even in warm weather?
It is advisable to keep the caddy in a shady spot if possible to prevent it getting too hot. The locking lid on the external food caddy means that if left outside even in warm weather the smell will be kept minimal. Weekly collections also help reduce the time caddies are left out in warm weather.