Reduced Services

Accessing Council Services:  

By accessing our wide range of 24/7 online services
By emailing directly to the relevant service
By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri). 
By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.

About My Caddy

Questions

 

I am new to the area where can I get the Food Waste Caddies?

Yes - Order for FREE with FREE delivery via our online shop:

www.castlepoint.gov.uk/shop

Back to Questions

 

Can I get a second caddy?

Yes - Order for FREE with FREE delivery via our online shop:

www.castlepoint.gov.uk/shop

Back to Questions

 

Where can I get more kitchen caddy liners?

Liner sacks can be purchased for £1.50 for a roll of 25 liners:

 

Back to Questions

 

What can I use to line my kitchen caddy?

There are two options:
1. Wrap food in newspaper, before being placed in the caddy
2. Use our caddy liners - can be order via our online shop: www.castlepoint.gov.uk/shop

Back to Questions

 

How can I clean my caddy?

It is a good idea to rinse your caddy with hot water on a regular basis. Occasionally you may wish to use washing up liquid but shouldn’t need to use any strong chemicals.

Back to Questions

 

What if I fill my food waste caddy before collection?

If you require a second external food waste caddy please contact us and we will deliver one to you. However, it may be possible for you to reduce your food waste which could also save you up to £50 a week on the food bill. For more information please go to www.lovefoodhatewaste.com.

Back to Questions

 

Where can I store my caddies?

The external caddy can be placed outside, it has a locking lid that will prevent scavengers from being able to get in. The smaller caddy can be stored in the kitchen, this will make disposing of your food waste quick and easy.

Back to Questions

 

Will it be ok to leave my caddy outside even in warm weather?

It is advisable to keep the caddy in a shady spot if possible to prevent it getting too hot. The locking lid on the external food caddy means that if left outside even in warm weather the smell will be kept minimal. Weekly collections also help reduce the time caddies are left out in warm weather.

Back to Questions