By accessing our wide range of 24/7 online services
By emailing directly to the relevant service
By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri).
By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.
Yes, it is ok to include rotten food.
Residents should double bag any animal waste and put it in with your non-recyclable waste collection. Animal waste cannot be mixed with food or garden waste for composting.
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Any bag that does not compost at the same time as the food waste will contaminate the soil improver. It is therefore important that ONLY compostable bags which include the following symbol are put in the caddies.
Households are supplied with two caddies, one small caddy to keep in the kitchen, to place peelings or plate scrapings directly into, for example. This caddy will then be tipped into a larger second caddy, which will be placed out for collection.
The collection is weekly. see: www.castlepoint.gov.uk/calendar
Environmental - If food waste is put into landfill it decomposes anaerobically which produces methane, a greenhouse gas more potent than carbon dioxide, however, by composting instead, this can be prevented. Composting food waste allows what would be waste to be used as a resource.
Economical - By composting food waste rather than sending it to landfill we don’t have to pay the landfill tax on food waste. This keeps your council tax down!