Reduced Services

Coronavirus (COVID-19) Update

In line with social distancing advice and to protect residents and staff the Council has taken the decision to close the Council offices to the public until further notice.

Whilst the offices are closed to visitors, our operating hours remain unchanged.

You are still able to access services and information from the website 24/7 and via email and phone during operating hours.

For information and advice on coronavirus (COVID-19), and to volunteer to help in your community, please see our Coronavirus information page.

For information on our services, including waste collections, please see our Service update and information page

For information on businesses and business rates, please see our Business advice page

#StayHomeSaveLives

Alternative accommodation in special cases

In certain circumstances it may be necessary for the Council to move a tenant or a group of tenants on a temporary or permanent basis.

These are rare situations but could arise in the following circumstances:

  • Major repairs are required to a property or a group of properties
  • A planned maintenance programme needs to be undertaken to a group of properties
  • A property or group of properties requires demolition

Tenants will be fully consulted on any need or requirement for them to move home and compensation payments may apply.

If you have to leave your home temporarily, you may be entitled to a disturbance payment.

If you have to leave your home permanently, you may be entitled both to a disturbance payment and a home loss payment.

Home loss payments are statutory payments of a specific amount made under the Land Compensation Act 1973.

Disturbance payments are discretionary payments to assist with the costs of moving home. These costs include paying removal companies, disconnection and reconnection and of the gas and/or electricity supply.

In the event that you are required to leave your home due to any of the above reasons we will provide you with appropriate advice and support.

Who to contact

Housing Services Manager – John Grisley.

Telephone: 01268 882488