Reduced Services

Accessing Council Services:  

You can now access services, get advice and support, and transact with us in the following ways:

  • By accessing our wide range of 24/7 online services
  • By emailing directly to the relevant service
  • By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri). 
  • By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.

Appealing a Housing decision FAQ's

Questions

Can I appeal against a decision not to be admitted to the housing register?

Yes. If you are considered ineligible for admission to the housing register, we will write to you, confirm our decision, explain the reasons for our decision and explain the procedures for having our decision reviewed.

 

Can I appeal if I do not agree with my priority on Housing Register or Transfer List?

When you are notified of the Council’s decision on your priority on the Housing Register or Transfer List you have 21 days in which to request a review of the decision. Reviews are undertaken by a senior officer not involved in the original assessment of your application.

 

Can I appeal against a decision not to be admitted to the transfer list?

Yes. If you are considered ineligible for admission to the transfer list, we will write to you, confirm our decision, explain the reasons for our decision and explain the procedures for having our decision reviewed.